{"id":30476,"date":"2025-05-30T18:25:21","date_gmt":"2025-05-30T21:25:21","guid":{"rendered":"https:\/\/www.nomus.com.br\/blog-industrial\/?post_type=web-story&#038;p=30476"},"modified":"2025-05-30T18:25:21","modified_gmt":"2025-05-30T21:25:21","slug":"como-lidar-com-reclamacoes-e-fidelizar-clientes","status":"publish","type":"web-story","link":"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/","title":{"rendered":"Como lidar com reclama\u00e7\u00f5es e fidelizar clientes"},"content":{"rendered":"<p><html amp=\"\" lang=\"en\"><head><meta charSet=\"utf-8\"\/><meta name=\"viewport\" content=\"width=device-width,minimum-scale=1,initial-scale=1\"\/><script async=\"\" src=\"https:\/\/cdn.ampproject.org\/v0.js\"><\/script><script async=\"\" src=\"https:\/\/cdn.ampproject.org\/v0\/amp-story-1.0.js\" custom-element=\"amp-story\"><\/script><script async=\"\" src=\"https:\/\/cdn.ampproject.org\/v0\/amp-video-0.1.js\" custom-element=\"amp-video\"><\/script><link href=\"https:\/\/fonts.googleapis.com\/css2?display=swap&amp;family=Open+Sans%3Aital%2Cwght%400%2C400%3B0%2C700%3B1%2C400\" rel=\"stylesheet\"\/><link href=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes.mp4\" rel=\"preload\" as=\"video\"\/>\n<style amp-boilerplate=\"\">body{-webkit-animation:-amp-start 8s steps(1,end) 0s 1 normal both;-moz-animation:-amp-start 8s steps(1,end) 0s 1 normal both;-ms-animation:-amp-start 8s steps(1,end) 0s 1 normal both;animation:-amp-start 8s steps(1,end) 0s 1 normal both}@-webkit-keyframes -amp-start{from{visibility:hidden}to{visibility:visible}}@-moz-keyframes -amp-start{from{visibility:hidden}to{visibility:visible}}@-ms-keyframes -amp-start{from{visibility:hidden}to{visibility:visible}}@-o-keyframes -amp-start{from{visibility:hidden}to{visibility:visible}}@keyframes -amp-start{from{visibility:hidden}to{visibility:visible}}<\/style>\n<p><noscript><\/p>\n<style amp-boilerplate=\"\">body{-webkit-animation:none;-moz-animation:none;-ms-animation:none;animation:none}<\/style>\n<p><\/noscript><\/p>\n<style amp-custom=\"\">\n h1,h2,h3{font-weight:normal}<\/p>\n<p> amp-story-page{\n background-color:#131516;\n}<\/p>\n<p> amp-story-grid-layer{\n overflow:visible;\n}<\/p>\n<p> @media (max-aspect-ratio:9 \/ 16){\n @media (min-aspect-ratio:320 \/ 678){\n amp-story-grid-layer.grid-layer{\n margin-top:calc((100% \/ 0.5625 - 100% \/ 0.6666666666666666) \/ 2);\n}\n}\n}<\/p>\n<p> @media not all and (min-resolution:.001dpcm){\n @media{\n p.text-wrapper > span{\n font-size:calc(100% - 0.5px);\n}\n}\n}<\/p>\n<p> .page-fullbleed-area,\n .page-background-overlay-area{\n position:absolute;\n overflow:hidden;\n width:100%;\n left:0;\n height:calc(1.1851851851851851 * 100%);\n top:calc((1 - 1.1851851851851851) * 100% \/ 2);\n}<\/p>\n<p> .element-overlay-area{\n position:absolute;\n width:100%;\n height:100%;\n top:0;\n left:0;\n}<\/p>\n<p> .page-safe-area{\n overflow:visible;\n position:absolute;\n top:0;\n bottom:0;\n left:0;\n right:0;\n width:100%;\n height:calc(0.84375 * 100%);\n margin:auto 0;\n}<\/p>\n<p> .mask{\n position:absolute;\n overflow:hidden;\n}<\/p>\n<p> .fill{\n position:absolute;\n top:0;\n left:0;\n right:0;\n bottom:0;\n margin:0;\n}<\/p>\n<p> @media (prefers-reduced-motion:no-preference){\n .animation-wrapper{\n opacity:var(--initial-opacity);\n transform:var(--initial-transform);\n}\n}<\/p>\n<p> amp-story-grid-layer.align-bottom{\n align-content:end;\n padding:0;\n \/*\n AMP CTA Layer will exactly occupy 74px regardless of any device.\n To space out captions 74px from the BOTTOM (AMP CTA Layer),\n 74px from the TOP should also be spaced out and thus:2 * 74px\n will be the desired max-height.\n *\/\n max-height:calc(100vh - (2 * 74px));\n}<\/p>\n<p> .captions-area{\n padding:0 32px 0;\n}<\/p>\n<p> amp-story-captions{\n margin-bottom:16px;\n text-align:center;\n}<\/p>\n<p> amp-story-audio-sticker{\n height:100%;\n}<\/p>\n<p> .audio-sticker{\n font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Oxygen-Sans,Ubuntu,Cantarell,'Helvetica Neue',sans-serif;\n}\n <\/style>\n<p><meta name=\"web-stories-replace-head-start\"\/><title>Como lidar com reclama\u00e7\u00f5es e fidelizar clientes<\/title><link rel=\"canonical\" href=\"https:\/\/www.nomus.com.br\/blog-industrial\/?post_type=web-story&amp;p=30476\"\/><meta name=\"web-stories-replace-head-end\"\/><\/head><body><amp-story standalone=\"\" publisher=\"Blog Industrial Nomus\" publisher-logo-src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2022\/12\/279565903_4783383585100235_3130413315085826965_n.jpg\" title=\"Como lidar com reclama\u00e7\u00f5es e fidelizar clientes\" poster-portrait-src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes.jpg\"><amp-story-page id=\"82849204-67ea-4bc7-b566-d611df410e7f\" auto-advance-after=\"el-867ae952-662b-4871-a62f-91ce34de12d1-media\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-16c2e584-fc73-4cf4-abd7-2f31335b4181\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":0,\"duration\":1800,\"easing\":\"cubic-bezier(0.2, 0.6, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-6ad832ac-dfe9-4e2e-9c32-6c91bb9012b3\",\"keyframes\":{\"transform\":[\"translate3d(125.42374%, 0px, 0)\",\"translate3d(0px, 0px, 0)\"]},\"delay\":0,\"duration\":1800,\"easing\":\"cubic-bezier(0.2, 0.6, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#221e17\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-867ae952-662b-4871-a62f-91ce34de12d1\">\n<div style=\"position:absolute;width:100%;height:100.07812%;left:0%;top:-0.03906%\" data-leaf-element=\"true\"><amp-video layout=\"fill\" autoplay=\"autoplay\" poster=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes-poster.jpeg\" artwork=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes-poster.jpeg\" title=\"Como lidar com reclama\u00e7\u00f5es e fidelizar clientes\" alt=\"Como lidar com reclama\u00e7\u00f5es e fidelizar clientes\" id=\"el-867ae952-662b-4871-a62f-91ce34de12d1-media\"><source type=\"video\/mp4\" src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes.mp4\"\/><\/amp-video><\/div>\n<div class=\"element-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.63) 100%)\"><\/div>\n<\/div>\n<\/div>\n<div class=\"page-background-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.63) 100%)\"><\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:10.19417%;top:88.51133%;width:80.58252%;height:6.14887%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6024096385542169% 0.6024096385542169% 0.6024096385542169% 0.6024096385542169% \/ 5.263157894736842% 5.263157894736842% 5.263157894736842% 5.263157894736842%\" id=\"el-d1bf1ac4-57b1-47af-817d-c90ac1e4b758\">\n<h1 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.3881394719503015% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.242718em;line-height:1.19;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">Veja 4 pr\u00e1ticas que ajudam sua empresa a transformar cr\u00edticas em melhorias.<\/span><\/span><\/h1>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:10.19417%;top:68.77023%;width:71.60194%;height:18.12298%;opacity:1\">\n<div id=\"anim-16c2e584-fc73-4cf4-abd7-2f31335b4181\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div id=\"anim-6ad832ac-dfe9-4e2e-9c32-6c91bb9012b3\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:1;--initial-transform:translate3d(125.42374%, 0px, 0)\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6779661016949152% 0.6779661016949152% 0.6779661016949152% 0.6779661016949152% \/ 1.7857142857142856% 1.7857142857142856% 1.7857142857142856% 1.7857142857142856%\" id=\"el-08b8c844-6a46-48cf-bb26-4db5d2cc7f9a\">\n<h2 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.8736427436440686% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.485437em;line-height:1.19;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Como lidar com reclama\u00e7\u00f5es e fidelizar clientes<\/span><\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:10.19417%;top:63.59223%;width:11.16505%;height:3.55987%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:10.869565217391305% 10.869565217391305% 10.869565217391305% 10.869565217391305% \/ 22.727272727272727% 22.727272727272727% 22.727272727272727% 22.727272727272727%;background-clip:content-box;background-color:#0090d5\" id=\"el-40cfef58-4443-4cf2-9bf7-ebbb2a136f2c\">\n<h1 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:1.8675696331521754% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.161812em;line-height:1.19;text-align:center;padding:8.695652173913043% 17.391304347826086%;color:#000000\"><span><span style=\"font-weight: 700\">DICAS<\/span><\/span><\/h1>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:10.67961%;top:0;width:8.98058%;height:5.50162%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-0498b200-900c-46e9-9184-025a708cf4c1\">\n<div style=\"position:absolute;width:495.94887%;height:100.63192%;left:0%;top:-0.63192%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/01\/nomus-branco-1.png\" alt=\"nomus-branco\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"83c4c35c-55d8-4591-be75-a9f238f7f9c9\" auto-advance-after=\"el-3133751b-6b4d-4ba9-b224-1ecb8be2cf51-media\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-cac55709-87b6-4683-96ae-c0483ef2ff39 [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate3d(0%, 0, 0)\",\"translate3d(0%, 0, 0)\"]},\"delay\":0,\"duration\":2000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-a867c41c-6d87-4ef9-b99a-88fbe6f6cd4b\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-9b4837d7-0603-4bec-8881-7daf89a4b968\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-65ca544c-a4fb-4714-9090-c947c59a2ea6\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-081c6b43-9756-43bb-be50-63d8de629f31\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-6ca0a14d-8647-44ac-b1e0-a7780dc90c46\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#27201e\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div id=\"anim-cac55709-87b6-4683-96ae-c0483ef2ff39\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-3133751b-6b4d-4ba9-b224-1ecb8be2cf51\">\n<div style=\"position:absolute;width:100%;height:100.07812%;left:0%;top:-0.03906%\" data-leaf-element=\"true\"><amp-video layout=\"fill\" autoplay=\"autoplay\" poster=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Reclamacoes_-um-alerta-que-pode-virar-vantagem-poster.jpeg\" artwork=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Reclamacoes_-um-alerta-que-pode-virar-vantagem-poster.jpeg\" title=\"Reclama\u00e7\u00f5es_ um alerta que pode virar vantagem\" alt=\"Reclama\u00e7\u00f5es_ um alerta que pode virar vantagem\" id=\"el-3133751b-6b4d-4ba9-b224-1ecb8be2cf51-media\"><source type=\"video\/mp4\" src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Reclamacoes_-um-alerta-que-pode-virar-vantagem.mp4\"\/><\/amp-video><\/div>\n<div class=\"element-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 64%)\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"page-background-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 64%)\"><\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:72.65372%;width:75.72816%;height:12.78317%;opacity:1\">\n<div id=\"anim-6ca0a14d-8647-44ac-b1e0-a7780dc90c46\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:3.205128205128205% 3.205128205128205% 3.205128205128205% 3.205128205128205% \/ 12.658227848101266% 12.658227848101266% 12.658227848101266% 12.658227848101266%\" id=\"el-a301491f-6a65-435c-8506-090c6bcb8d9d\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.518642327724359% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.323625em;line-height:1.2;text-align:left;padding:0.641025641025641% 0.641025641025641%;color:#000000\"><span><span style=\"color: #fff\">Aprenda a usar as cr\u00edticas dos clientes como fonte de melhorias cont\u00ednuas.<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:82.03883%;top:95.14563%;width:6.5534%;height:4.36893%;transform:rotate(346deg);opacity:1\">\n<div id=\"anim-a867c41c-6d87-4ef9-b99a-88fbe6f6cd4b\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-92d0ca1b-089a-4df0-94c7-2e062f703b95\"><svg style=\"display:block;position:absolute;top:0;height:100%;width:auto\" viewBox=\"0 0 34 34\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><title>Mais<\/title><path d=\"M8.60506 31.1897L16.2748 0.529297L25.3901 2.80951L17.7203 33.4699L8.60506 31.1897Z\" fill=\"white\"><\/path><path d=\"M0.529663 17.7209L31.19 25.3907L33.4702 16.2754L2.80986 8.60565L0.529663 17.7209Z\" fill=\"white\"><\/path><\/svg><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:10.67961%;top:0;width:8.98058%;height:5.50162%;opacity:1\">\n<div id=\"anim-9b4837d7-0603-4bec-8881-7daf89a4b968\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-0e414a82-5a0f-4afa-abab-96a20c11b6ce\">\n<div style=\"position:absolute;width:495.94887%;height:100.63192%;left:0%;top:-0.63192%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/01\/nomus-branco-1.png\" alt=\"nomus-branco\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:59.70874%;width:76.21359%;height:9.70874%;opacity:1\">\n<div id=\"anim-081c6b43-9756-43bb-be50-63d8de629f31\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:3.1847133757961785% 3.1847133757961785% 3.1847133757961785% 3.1847133757961785% \/ 16.666666666666664% 16.666666666666664% 16.666666666666664% 16.666666666666664%\" id=\"el-87e83f03-5dff-4ab8-b7ce-c9c42a29385d\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.5668727607484079% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.355987em;line-height:1.2;text-align:left;padding:0.6369426751592357% 0.6369426751592357%;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Reclama\u00e7\u00f5es: um alerta que pode virar vantagem<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.8932%;top:97.08738%;width:17.23301%;height:2.91262%;opacity:1\">\n<div id=\"anim-65ca544c-a4fb-4714-9090-c947c59a2ea6\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:14.084507042253522% 14.084507042253522% 14.084507042253522% 14.084507042253522% \/ 55.55555555555556% 55.55555555555556% 55.55555555555556% 55.55555555555556%\" id=\"el-775b6b69-c9a7-42e1-bce2-cb8da0430e44\"><a href=\"https:\/\/www.nomus.com.br\/blog-industrial\/como-transformar-reclamacoes-em-oportunidades\/\" data-tooltip-icon=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/09\/reclamacoes-em-oportunidades.jpg\" data-tooltip-text=\" Como transformar reclama\u00e7\u00f5es em oportunidades: Guia Pr\u00e1tico | Blog Industrial Nomus \" target=\"_blank\" rel=\"noreferrer\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\"><\/p>\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:1.1395521566901408% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.161812em;line-height:1.2;text-align:left;padding:2.8169014084507045% 2.8169014084507045%;color:#000000\"><span><span style=\"font-style: italic; color: #fff\">Fonte: Nomus<\/span><\/span><\/p>\n<p><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"c0a2d48e-6b5f-4051-8651-2fe6e730785c\" auto-advance-after=\"el-8fa6510f-a473-4c87-a65c-b81c370ddaae-media\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-a65a01a9-8ed0-44a4-beaf-088064d95616 [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate3d(0%, 0, 0)\",\"translate3d(0%, 0, 0)\"]},\"delay\":0,\"duration\":2000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-3b00323b-ddd0-4d1f-8ede-5dbd76dd3c8f\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-31957d89-af81-4f63-b556-9209377011fe\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-6af10009-4fe8-48fe-b8b6-bc5fb8634aad\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-efbab785-b9b7-4121-9f08-87b2834dacca\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-ce1aa897-60ac-4485-a342-5044cc26a32a\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#14120e\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div id=\"anim-a65a01a9-8ed0-44a4-beaf-088064d95616\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-8fa6510f-a473-4c87-a65c-b81c370ddaae\">\n<div style=\"position:absolute;width:100%;height:100.07812%;left:0%;top:-0.03906%\" data-leaf-element=\"true\"><amp-video layout=\"fill\" autoplay=\"autoplay\" poster=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Aprenda-com-os-erros-e-evolua-poster.jpeg\" artwork=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Aprenda-com-os-erros-e-evolua-poster.jpeg\" title=\"Aprenda com os erros e evolua\" alt=\"Aprenda com os erros e evolua\" id=\"el-8fa6510f-a473-4c87-a65c-b81c370ddaae-media\"><source type=\"video\/mp4\" src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Aprenda-com-os-erros-e-evolua.mp4\"\/><\/amp-video><\/div>\n<div class=\"element-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 64%)\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"page-background-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 64%)\"><\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:72.65372%;width:75.72816%;height:12.78317%;opacity:1\">\n<div id=\"anim-ce1aa897-60ac-4485-a342-5044cc26a32a\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:3.205128205128205% 3.205128205128205% 3.205128205128205% 3.205128205128205% \/ 12.658227848101266% 12.658227848101266% 12.658227848101266% 12.658227848101266%\" id=\"el-b2f258e1-eb42-4e53-9c22-b54e4c5fd02f\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.518642327724359% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.323625em;line-height:1.2;text-align:left;padding:0.641025641025641% 0.641025641025641%;color:#000000\"><span><span style=\"color: #fff\">Ou\u00e7a com aten\u00e7\u00e3o, mostre interesse e acolha o cliente com respeito.<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:82.03883%;top:95.14563%;width:6.5534%;height:4.36893%;transform:rotate(346deg);opacity:1\">\n<div id=\"anim-3b00323b-ddd0-4d1f-8ede-5dbd76dd3c8f\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-065febea-cd16-4dd3-b981-93ae182d64ef\"><svg style=\"display:block;position:absolute;top:0;height:100%;width:auto\" viewBox=\"0 0 34 34\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><title>Mais<\/title><path d=\"M8.60506 31.1897L16.2748 0.529297L25.3901 2.80951L17.7203 33.4699L8.60506 31.1897Z\" fill=\"white\"><\/path><path d=\"M0.529663 17.7209L31.19 25.3907L33.4702 16.2754L2.80986 8.60565L0.529663 17.7209Z\" fill=\"white\"><\/path><\/svg><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:10.67961%;top:0;width:8.98058%;height:5.50162%;opacity:1\">\n<div id=\"anim-31957d89-af81-4f63-b556-9209377011fe\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-163ab169-0f35-412c-ad25-b3d4588b3b97\">\n<div style=\"position:absolute;width:495.94887%;height:100.63192%;left:0%;top:-0.63192%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/01\/nomus-branco-1.png\" alt=\"nomus-branco\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:59.70874%;width:76.21359%;height:9.70874%;opacity:1\">\n<div id=\"anim-efbab785-b9b7-4121-9f08-87b2834dacca\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:3.1847133757961785% 3.1847133757961785% 3.1847133757961785% 3.1847133757961785% \/ 16.666666666666664% 16.666666666666664% 16.666666666666664% 16.666666666666664%\" id=\"el-fd8d15de-9b5c-44c7-b1c0-3ec18c2167b2\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.5668727607484079% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.355987em;line-height:1.2;text-align:left;padding:0.6369426751592357% 0.6369426751592357%;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Pratique a escuta ativa e a empatia<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.8932%;top:97.08738%;width:17.23301%;height:2.91262%;opacity:1\">\n<div id=\"anim-6af10009-4fe8-48fe-b8b6-bc5fb8634aad\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:14.084507042253522% 14.084507042253522% 14.084507042253522% 14.084507042253522% \/ 55.55555555555556% 55.55555555555556% 55.55555555555556% 55.55555555555556%\" id=\"el-eec8b2be-ca6d-4ac2-afd5-d0dd40276937\"><a href=\"https:\/\/www.nomus.com.br\/blog-industrial\/como-transformar-reclamacoes-em-oportunidades\/\" data-tooltip-icon=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2020\/11\/nfe-para-industria.jpg\" data-tooltip-text=\" 6 dicas fundamentais para um eficiente controle de notas fiscais para ind\u00fastrias | Blog Industrial Nomus \" target=\"_blank\" rel=\"noreferrer\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\"><\/p>\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:1.1395521566901408% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.161812em;line-height:1.2;text-align:left;padding:2.8169014084507045% 2.8169014084507045%;color:#000000\"><span><span style=\"font-style: italic; color: #fff\">Fonte: Nomus<\/span><\/span><\/p>\n<p><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"bea1b134-3046-4093-be08-1c9d9d8b7f62\" auto-advance-after=\"el-8354377e-393b-463f-94e5-284baf8f1f55-media\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-6def8c01-40f0-4524-87dc-caf1515f3a55 [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate3d(0%, 0, 0)\",\"translate3d(0%, 0, 0)\"]},\"delay\":0,\"duration\":2000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-1b966205-5d7e-4b86-89e6-b05c2ebf6760\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-eed1b8ed-7bbc-4777-83f6-74c607a9d036\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-e44b3ad6-ce36-488c-bfc1-d196b51c10dd\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-dfce3add-0256-42e8-8d6b-132393a5096c\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-503c177d-2de6-46de-9fc2-2db50192bea6\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#b8aeb3\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div id=\"anim-6def8c01-40f0-4524-87dc-caf1515f3a55\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-8354377e-393b-463f-94e5-284baf8f1f55\">\n<div style=\"position:absolute;width:100%;height:100.07812%;left:0%;top:-0.03906%\" data-leaf-element=\"true\"><amp-video layout=\"fill\" autoplay=\"autoplay\" poster=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Resolva-rapido-e-com-eficacia-poster.jpeg\" artwork=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Resolva-rapido-e-com-eficacia-poster.jpeg\" title=\"Resolva r\u00e1pido e com efic\u00e1cia\" alt=\"Resolva r\u00e1pido e com efic\u00e1cia\" id=\"el-8354377e-393b-463f-94e5-284baf8f1f55-media\"><source type=\"video\/mp4\" src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Resolva-rapido-e-com-eficacia.mp4\"\/><\/amp-video><\/div>\n<div class=\"element-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 64%)\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"page-background-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 64%)\"><\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:72.65372%;width:75.72816%;height:12.78317%;opacity:1\">\n<div id=\"anim-503c177d-2de6-46de-9fc2-2db50192bea6\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:3.205128205128205% 3.205128205128205% 3.205128205128205% 3.205128205128205% \/ 12.658227848101266% 12.658227848101266% 12.658227848101266% 12.658227848101266%\" id=\"el-8750585d-88df-42f3-ba85-12751f06abe9\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.518642327724359% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.323625em;line-height:1.2;text-align:left;padding:0.641025641025641% 0.641025641025641%;color:#000000\"><span><span style=\"color: #fff\">N\u00e3o demore: quanto antes resolver, maiores as chances de reconquistar o cliente.<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:82.03883%;top:95.14563%;width:6.5534%;height:4.36893%;transform:rotate(346deg);opacity:1\">\n<div id=\"anim-1b966205-5d7e-4b86-89e6-b05c2ebf6760\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-31a66262-049e-4f6a-be47-6293766d53ad\"><svg style=\"display:block;position:absolute;top:0;height:100%;width:auto\" viewBox=\"0 0 34 34\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><title>Mais<\/title><path d=\"M8.60506 31.1897L16.2748 0.529297L25.3901 2.80951L17.7203 33.4699L8.60506 31.1897Z\" fill=\"white\"><\/path><path d=\"M0.529663 17.7209L31.19 25.3907L33.4702 16.2754L2.80986 8.60565L0.529663 17.7209Z\" fill=\"white\"><\/path><\/svg><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:10.67961%;top:0;width:8.98058%;height:5.50162%;opacity:1\">\n<div id=\"anim-eed1b8ed-7bbc-4777-83f6-74c607a9d036\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-bef42192-0aeb-4f44-9e01-390807330ac6\">\n<div style=\"position:absolute;width:495.94887%;height:100.63192%;left:0%;top:-0.63192%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/01\/nomus-branco-1.png\" alt=\"nomus-branco\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:59.70874%;width:76.21359%;height:9.70874%;opacity:1\">\n<div id=\"anim-dfce3add-0256-42e8-8d6b-132393a5096c\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:3.1847133757961785% 3.1847133757961785% 3.1847133757961785% 3.1847133757961785% \/ 16.666666666666664% 16.666666666666664% 16.666666666666664% 16.666666666666664%\" id=\"el-27ccadff-ae32-466f-aa8a-66a60ce26474\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.5668727607484079% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.355987em;line-height:1.2;text-align:left;padding:0.6369426751592357% 0.6369426751592357%;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Resolva r\u00e1pido e com efic\u00e1cia<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.8932%;top:97.08738%;width:17.23301%;height:2.91262%;opacity:1\">\n<div id=\"anim-e44b3ad6-ce36-488c-bfc1-d196b51c10dd\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:14.084507042253522% 14.084507042253522% 14.084507042253522% 14.084507042253522% \/ 55.55555555555556% 55.55555555555556% 55.55555555555556% 55.55555555555556%\" id=\"el-234cbe7f-761f-4a40-bfd4-ca57113609e6\"><a href=\"https:\/\/www.nomus.com.br\/blog-industrial\/como-transformar-reclamacoes-em-oportunidades\/\" data-tooltip-icon=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2020\/11\/nfe-para-industria.jpg\" data-tooltip-text=\" 6 dicas fundamentais para um eficiente controle de notas fiscais para ind\u00fastrias | Blog Industrial Nomus \" target=\"_blank\" rel=\"noreferrer\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\"><\/p>\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:1.1395521566901408% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.161812em;line-height:1.2;text-align:left;padding:2.8169014084507045% 2.8169014084507045%;color:#000000\"><span><span style=\"font-style: italic; color: #fff\">Fonte: Nomus<\/span><\/span><\/p>\n<p><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"40ba6659-ce0c-4770-90b1-21aea8ad5f29\" auto-advance-after=\"el-b73ede63-6f9b-4975-8a97-0c05ac357c9d-media\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-08f5ac8b-3bf8-4862-ae2e-035ccd351666 [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate3d(0%, 0, 0)\",\"translate3d(0%, 0, 0)\"]},\"delay\":0,\"duration\":2000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-4da4499c-46ee-4ee1-8d9c-a16e90f5a78c\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-ed3c5e31-d855-4ddf-9b53-25e01a2a4613\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-532d4b1e-3200-42ef-8bd3-6c4bdbb7327a\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-70c1bd8e-7964-4823-b2a0-ca554cf1f7f8\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-2be3018f-dea2-4030-a25b-45e04f658b33\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#cbc9bb\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div id=\"anim-08f5ac8b-3bf8-4862-ae2e-035ccd351666\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-b73ede63-6f9b-4975-8a97-0c05ac357c9d\">\n<div style=\"position:absolute;width:100%;height:100.07812%;left:0%;top:-0.03906%\" data-leaf-element=\"true\"><amp-video layout=\"fill\" autoplay=\"autoplay\" poster=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Pratique-a-escuta-ativa-e-a-empatia-poster.jpeg\" artwork=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Pratique-a-escuta-ativa-e-a-empatia-poster.jpeg\" title=\"Pratique a escuta ativa e a empatia\" alt=\"Pratique a escuta ativa e a empatia\" id=\"el-b73ede63-6f9b-4975-8a97-0c05ac357c9d-media\"><source type=\"video\/mp4\" src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Pratique-a-escuta-ativa-e-a-empatia.mp4\"\/><\/amp-video><\/div>\n<div class=\"element-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 64%)\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"page-background-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 64%)\"><\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:72.81553%;width:75.72816%;height:12.78317%;opacity:1\">\n<div id=\"anim-2be3018f-dea2-4030-a25b-45e04f658b33\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:3.205128205128205% 3.205128205128205% 3.205128205128205% 3.205128205128205% \/ 12.658227848101266% 12.658227848101266% 12.658227848101266% 12.658227848101266%\" id=\"el-f4a5a975-fc83-47a7-9d4e-2aa77d48f786\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.518642327724359% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.323625em;line-height:1.2;text-align:left;padding:0.641025641025641% 0.641025641025641%;color:#000000\"><span><span style=\"color: #fff\">Registre, analise e corrija processos para evitar novas reclama\u00e7\u00f5es.<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:82.03883%;top:95.14563%;width:6.5534%;height:4.36893%;transform:rotate(346deg);opacity:1\">\n<div id=\"anim-4da4499c-46ee-4ee1-8d9c-a16e90f5a78c\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-2bbf6845-8552-40b0-8d0a-84987ea3c36e\"><svg style=\"display:block;position:absolute;top:0;height:100%;width:auto\" viewBox=\"0 0 34 34\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><title>Mais<\/title><path d=\"M8.60506 31.1897L16.2748 0.529297L25.3901 2.80951L17.7203 33.4699L8.60506 31.1897Z\" fill=\"white\"><\/path><path d=\"M0.529663 17.7209L31.19 25.3907L33.4702 16.2754L2.80986 8.60565L0.529663 17.7209Z\" fill=\"white\"><\/path><\/svg><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:10.67961%;top:0;width:8.98058%;height:5.50162%;opacity:1\">\n<div id=\"anim-ed3c5e31-d855-4ddf-9b53-25e01a2a4613\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-86e970b9-863c-4d54-8286-fd5beb0a4665\">\n<div style=\"position:absolute;width:495.94887%;height:100.63192%;left:0%;top:-0.63192%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/01\/nomus-branco-1.png\" alt=\"nomus-branco\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:59.87055%;width:76.21359%;height:9.70874%;opacity:1\">\n<div id=\"anim-532d4b1e-3200-42ef-8bd3-6c4bdbb7327a\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:3.1847133757961785% 3.1847133757961785% 3.1847133757961785% 3.1847133757961785% \/ 16.666666666666664% 16.666666666666664% 16.666666666666664% 16.666666666666664%\" id=\"el-97f1feaf-d626-414c-8776-699db9f49233\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.5668727607484079% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.355987em;line-height:1.2;text-align:left;padding:0.6369426751592357% 0.6369426751592357%;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Aprenda com os erros e evolua<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.8932%;top:96.44013%;width:17.23301%;height:2.91262%;opacity:1\">\n<div id=\"anim-70c1bd8e-7964-4823-b2a0-ca554cf1f7f8\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:14.084507042253522% 14.084507042253522% 14.084507042253522% 14.084507042253522% \/ 55.55555555555556% 55.55555555555556% 55.55555555555556% 55.55555555555556%\" id=\"el-9b869ec0-34c0-4319-bdb9-dabdf181ab51\"><a href=\"https:\/\/www.nomus.com.br\/blog-industrial\/como-transformar-reclamacoes-em-oportunidades\/\" data-tooltip-icon=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2020\/11\/nfe-para-industria.jpg\" data-tooltip-text=\" 6 dicas fundamentais para um eficiente controle de notas fiscais para ind\u00fastrias | Blog Industrial Nomus \" target=\"_blank\" rel=\"noreferrer\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\"><\/p>\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:1.1395521566901408% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.161812em;line-height:1.2;text-align:left;padding:2.8169014084507045% 2.8169014084507045%;color:#000000\"><span><span style=\"font-style: italic; color: #fff\">Fonte: Nomus<\/span><\/span><\/p>\n<p><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"fe50de22-8dd7-43e1-af4e-40436d029b40\" auto-advance-after=\"el-a0ebf3df-8f00-4317-8209-4c04fe4444d3-media\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-936910b7-2db5-4bb9-86ad-6674732a3006 [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate3d(0%, 0, 0)\",\"translate3d(0%, 0, 0)\"]},\"delay\":0,\"duration\":2000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-b8ff4c4b-c790-47ee-b0bb-c348e7d7922c\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-8ddd04cc-89c5-4ecb-885a-e0e7e35a8dad\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-326cd783-c92b-49de-811c-18b06bfe5d12\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-45f66de4-977a-4ad5-bdc7-595365facb5e\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-ff862be8-dc13-4b33-8a58-b464deb6ac07\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#2a2126\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div id=\"anim-936910b7-2db5-4bb9-86ad-6674732a3006\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-a0ebf3df-8f00-4317-8209-4c04fe4444d3\">\n<div style=\"position:absolute;width:100%;height:100.07812%;left:0%;top:-0.03906%\" data-leaf-element=\"true\"><amp-video layout=\"fill\" autoplay=\"autoplay\" poster=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Busque-um-novo-feedback-apos-resolver-poster.jpeg\" artwork=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Busque-um-novo-feedback-apos-resolver-poster.jpeg\" title=\"Busque um novo feedback ap\u00f3s resolver\" alt=\"Busque um novo feedback ap\u00f3s resolver\" id=\"el-a0ebf3df-8f00-4317-8209-4c04fe4444d3-media\"><source type=\"video\/mp4\" src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Busque-um-novo-feedback-apos-resolver.mp4\"\/><\/amp-video><\/div>\n<div class=\"element-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 64%)\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"page-background-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 64%)\"><\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:72.65372%;width:75.72816%;height:12.78317%;opacity:1\">\n<div id=\"anim-ff862be8-dc13-4b33-8a58-b464deb6ac07\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:3.205128205128205% 3.205128205128205% 3.205128205128205% 3.205128205128205% \/ 12.658227848101266% 12.658227848101266% 12.658227848101266% 12.658227848101266%\" id=\"el-3031027b-338c-4f58-bba6-34ab4cdbdd4e\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.518642327724359% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.323625em;line-height:1.2;text-align:left;padding:0.641025641025641% 0.641025641025641%;color:#000000\"><span><span style=\"color: #fff\">Mostrar preocupa\u00e7\u00e3o com o resultado final refor\u00e7a a confian\u00e7a e fideliza.<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:82.03883%;top:95.14563%;width:6.5534%;height:4.36893%;transform:rotate(346deg);opacity:1\">\n<div id=\"anim-b8ff4c4b-c790-47ee-b0bb-c348e7d7922c\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-45307f91-b684-47d6-b1c3-259e95cf9dbb\"><svg style=\"display:block;position:absolute;top:0;height:100%;width:auto\" viewBox=\"0 0 34 34\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><title>Mais<\/title><path d=\"M8.60506 31.1897L16.2748 0.529297L25.3901 2.80951L17.7203 33.4699L8.60506 31.1897Z\" fill=\"white\"><\/path><path d=\"M0.529663 17.7209L31.19 25.3907L33.4702 16.2754L2.80986 8.60565L0.529663 17.7209Z\" fill=\"white\"><\/path><\/svg><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:10.67961%;top:0;width:8.98058%;height:5.50162%;opacity:1\">\n<div id=\"anim-8ddd04cc-89c5-4ecb-885a-e0e7e35a8dad\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-b75805d4-8876-4234-b888-24d73140b3d8\">\n<div style=\"position:absolute;width:495.94887%;height:100.63192%;left:0%;top:-0.63192%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/01\/nomus-branco-1.png\" alt=\"nomus-branco\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:59.70874%;width:76.21359%;height:9.70874%;opacity:1\">\n<div id=\"anim-326cd783-c92b-49de-811c-18b06bfe5d12\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:3.1847133757961785% 3.1847133757961785% 3.1847133757961785% 3.1847133757961785% \/ 16.666666666666664% 16.666666666666664% 16.666666666666664% 16.666666666666664%\" id=\"el-83f343e1-41ca-4f9b-ac09-ca2ec3cce396\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.5668727607484079% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.355987em;line-height:1.2;text-align:left;padding:0.6369426751592357% 0.6369426751592357%;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Busque um novo feedback ap\u00f3s resolver<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.8932%;top:97.08738%;width:17.23301%;height:2.91262%;opacity:1\">\n<div id=\"anim-45f66de4-977a-4ad5-bdc7-595365facb5e\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:14.084507042253522% 14.084507042253522% 14.084507042253522% 14.084507042253522% \/ 55.55555555555556% 55.55555555555556% 55.55555555555556% 55.55555555555556%\" id=\"el-e7a0c414-4613-4a5c-b2d4-bbfa4fd2cdcf\"><a href=\"https:\/\/www.nomus.com.br\/blog-industrial\/como-transformar-reclamacoes-em-oportunidades\/\" data-tooltip-icon=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2020\/11\/nfe-para-industria.jpg\" data-tooltip-text=\" 6 dicas fundamentais para um eficiente controle de notas fiscais para ind\u00fastrias | Blog Industrial Nomus \" target=\"_blank\" rel=\"noreferrer\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\"><\/p>\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:1.1395521566901408% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.161812em;line-height:1.2;text-align:left;padding:2.8169014084507045% 2.8169014084507045%;color:#000000\"><span><span style=\"font-style: italic; color: #fff\">Fonte: Nomus<\/span><\/span><\/p>\n<p><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"ee7d2a1f-2db4-442f-bf3b-052159b45944\" auto-advance-after=\"el-3de66fce-c646-406e-8b36-b69a446ae29b-media\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-1663db1a-b29c-4fe1-a5f6-a9448d184bf4 [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate3d(0%, 0, 0)\",\"translate3d(0%, 0, 0)\"]},\"delay\":0,\"duration\":2000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-3ee763e0-009f-4714-bb3f-a5c8ec5b9231\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-7cbab400-b564-4f3a-b513-0e552f1ee6c1\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-cd67acb3-9c32-489e-ac27-d0c584cfa903\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-d7b5cc3f-de2e-48e5-88bf-18def22cd4ee\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":100,\"duration\":800,\"easing\":\"cubic-bezier(0.4, 0.4, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#aca9b0\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div id=\"anim-1663db1a-b29c-4fe1-a5f6-a9448d184bf4\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-3de66fce-c646-406e-8b36-b69a446ae29b\">\n<div style=\"position:absolute;width:100%;height:100.07812%;left:0%;top:-0.03906%\" data-leaf-element=\"true\"><amp-video layout=\"fill\" autoplay=\"autoplay\" poster=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Explore-mais-acoes-para-fidelizar-seus-clientes-poster.jpeg\" artwork=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Explore-mais-acoes-para-fidelizar-seus-clientes-poster.jpeg\" title=\"Explore mais a\u00e7\u00f5es para fidelizar seus clientes\" alt=\"Explore mais a\u00e7\u00f5es para fidelizar seus clientes\" id=\"el-3de66fce-c646-406e-8b36-b69a446ae29b-media\"><source type=\"video\/mp4\" src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Explore-mais-acoes-para-fidelizar-seus-clientes.mp4\"\/><\/amp-video><\/div>\n<div class=\"element-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 64%)\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"page-background-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 64%)\"><\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:70.71197%;width:75.97087%;height:16.66667%;opacity:1\">\n<div id=\"anim-d7b5cc3f-de2e-48e5-88bf-18def22cd4ee\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:3.1948881789137378% 3.1948881789137378% 3.1948881789137378% 3.1948881789137378% \/ 9.70873786407767% 9.70873786407767% 9.70873786407767% 9.70873786407767%\" id=\"el-401c1d1a-4154-4df0-9eef-4b0d81683246\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.5169853234824281% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.323625em;line-height:1.2;text-align:left;padding:0.6389776357827476% 0.6389776357827476%;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Leia o artigo completo <\/span><span style=\"color: #fff\">e veja todos os passos para transformar reclama\u00e7\u00f5es em oportunidades.<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:82.03883%;top:95.14563%;width:6.5534%;height:4.36893%;transform:rotate(346deg);opacity:1\">\n<div id=\"anim-3ee763e0-009f-4714-bb3f-a5c8ec5b9231\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-3eaf6730-43ca-4615-b568-c7484b82f36e\"><svg style=\"display:block;position:absolute;top:0;height:100%;width:auto\" viewBox=\"0 0 34 34\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><title>Mais<\/title><path d=\"M8.60506 31.1897L16.2748 0.529297L25.3901 2.80951L17.7203 33.4699L8.60506 31.1897Z\" fill=\"white\"><\/path><path d=\"M0.529663 17.7209L31.19 25.3907L33.4702 16.2754L2.80986 8.60565L0.529663 17.7209Z\" fill=\"white\"><\/path><\/svg><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:10.67961%;top:0;width:8.98058%;height:5.50162%;opacity:1\">\n<div id=\"anim-7cbab400-b564-4f3a-b513-0e552f1ee6c1\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-43e438b1-dd43-4341-ac4e-9422d7c6741a\">\n<div style=\"position:absolute;width:495.94887%;height:100.63192%;left:0%;top:-0.63192%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/01\/nomus-branco-1.png\" alt=\"nomus-branco\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:57.76699%;width:76.21359%;height:9.70874%;opacity:1\">\n<div id=\"anim-cd67acb3-9c32-489e-ac27-d0c584cfa903\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:3.1847133757961785% 3.1847133757961785% 3.1847133757961785% 3.1847133757961785% \/ 16.666666666666664% 16.666666666666664% 16.666666666666664% 16.666666666666664%\" id=\"el-583ac59e-aba8-443f-be15-7fc07cf2736c\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.5668727607484079% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.355987em;line-height:1.2;text-align:left;padding:0.6369426751592357% 0.6369426751592357%;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Explore mais a\u00e7\u00f5es para fidelizar seus clientes<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-page-outlink layout=\"nodisplay\" cta-image=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/09\/reclamacoes-em-oportunidades.jpg\"><a href=\"https:\/\/www.nomus.com.br\/blog-industrial\/como-transformar-reclamacoes-em-oportunidades\/\" rel=\"\">Leia o artigo completo<\/a><\/amp-story-page-outlink><\/amp-story-page><amp-story-page id=\"81416e0c-43fb-4b05-8f33-378a0440ec22\" auto-advance-after=\"9s\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-3b821b80-a9cf-4758-8442-416fb444600d\",\"keyframes\":[{\"offset\":0,\"transform\":\"translate3d(0, -815.17658%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.29,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.45,\"transform\":\"translate3d(0, -229.227654296%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.61,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.71,\"transform\":\"translate3d(0, -77.930881048%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.8,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.85,\"transform\":\"translate3d(0, -29.264839222%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.92,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.96,\"transform\":\"translate3d(0, -12.716754647999998%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":1,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"}],\"delay\":0,\"duration\":600,\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-e8e3e094-5e6b-4d31-bde9-5a66058a6966\",\"keyframes\":[{\"offset\":0,\"transform\":\"translate3d(0, -1063.95731%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.29,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.45,\"transform\":\"translate3d(0, -299.184795572%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.61,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.71,\"transform\":\"translate3d(0, -101.714318836%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.8,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.85,\"transform\":\"translate3d(0, -38.196067429%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.92,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.96,\"transform\":\"translate3d(0, -16.597734036%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":1,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"}],\"delay\":0,\"duration\":600,\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-5c00aef8-31b5-4eb1-be50-0f2ea7c72326\",\"keyframes\":[{\"offset\":0,\"transform\":\"translate3d(0, -939.56695%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.29,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.45,\"transform\":\"translate3d(0, -264.20622634%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.61,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.71,\"transform\":\"translate3d(0, -89.82260042%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.8,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.85,\"transform\":\"translate3d(0, -33.730453505%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.92,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.96,\"transform\":\"translate3d(0, -14.65724442%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":1,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"}],\"delay\":0,\"duration\":600,\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-6dfb82b3-24d5-4169-96ba-aab62df4ca5f\",\"keyframes\":[{\"offset\":0,\"transform\":\"translate3d(0, -1188.34753%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.29,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.45,\"transform\":\"translate3d(0, -334.16332543600004%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.61,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.71,\"transform\":\"translate3d(0, -113.60602386800001%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.8,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.85,\"transform\":\"translate3d(0, -42.661676327%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.92,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.96,\"transform\":\"translate3d(0, -18.538221468%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":1,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"}],\"delay\":0,\"duration\":600,\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-527b24ea-1a2d-4729-8a97-e24b03af27bd\",\"keyframes\":[{\"offset\":0,\"transform\":\"translate3d(0, -1312.73789%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.29,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.45,\"transform\":\"translate3d(0, -369.141894668%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.61,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.71,\"transform\":\"translate3d(0, -125.49774228400001%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.8,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.85,\"transform\":\"translate3d(0, -47.127290251000005%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":0.92,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"},{\"offset\":0.96,\"transform\":\"translate3d(0, -20.478711084%, 0)\",\"easing\":\"cubic-bezier(.5, 0, 1, 1)\"},{\"offset\":1,\"transform\":\"translate3d(0, 0%, 0)\",\"easing\":\"cubic-bezier(0, 0, .5, 1)\"}],\"delay\":0,\"duration\":600,\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#0090d5\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-8291ff04-f7f3-49b0-8ac9-5c4347a1c2cf\">\n<div class=\"fill\" style=\"will-change:transform\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:26.21359%;top:5.50162%;width:47.57282%;height:5.82524%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-79d3d717-ea84-400d-9ec2-ff50a67762a4\">\n<div style=\"position:absolute;width:100%;height:101.51498%;left:0%;top:-0.75749%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/01\/nomus-branco-1.png\" alt=\"nomus-branco\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:38.1877%;width:76.69903%;height:6.6343%;opacity:1\">\n<div id=\"anim-3b821b80-a9cf-4758-8442-416fb444600d\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:1;--initial-transform:translate3d(0, -815.17658%, 0)\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;background-clip:content-box;background-color:rgba(0,0,0,0.15)\" id=\"el-1ec38220-f3cd-4b61-af37-5656466c1804\"><a href=\"https:\/\/material.nomus.com.br\/inscricao-blog-industrial\" data-tooltip-text=\"Inscreva-se no Blog Industrial\" target=\"_blank\" rel=\"noreferrer\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\"><\/p>\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-0.3935608682753165% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.291262em;line-height:1.5;text-align:center;padding:2.5316455696202533% 2.5316455696202533%;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Inscreva-se na lista de emails<\/span><\/span><\/p>\n<p><\/a><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.16505%;top:54.69256%;width:76.69903%;height:6.6343%;opacity:1\">\n<div id=\"anim-e8e3e094-5e6b-4d31-bde9-5a66058a6966\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:1;--initial-transform:translate3d(0, -1063.95731%, 0)\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;background-clip:content-box;background-color:rgba(0,0,0,0.15)\" id=\"el-88ebaf55-8964-4266-862d-30ba17fefe7f\"><a href=\"https:\/\/www.instagram.com\/nomusindustrial\/\" target=\"_blank\" rel=\"noreferrer\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\"><\/p>\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-0.3935608682753165% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.291262em;line-height:1.5;text-align:center;padding:2.5316455696202533% 2.5316455696202533%;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Siga a Nomus no Instagram<\/span><\/span><\/p>\n<p><\/a><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.16505%;top:46.44013%;width:76.69903%;height:6.6343%;opacity:1\">\n<div id=\"anim-5c00aef8-31b5-4eb1-be50-0f2ea7c72326\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:1;--initial-transform:translate3d(0, -939.56695%, 0)\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;background-clip:content-box;background-color:rgba(0,0,0,0.15)\" id=\"el-72e81d14-9fcd-4355-8e1c-5e3cc5e6bbf2\"><a href=\"https:\/\/www.nomus.com.br\/blog-industrial\/\" data-tooltip-icon=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2015\/01\/imagem-default-facebook.jpg\" data-tooltip-text=\" Blog Industrial Nomus | Artigos, planilhas, ebooks e ferramentas de engenharia de produ\u00e7\u00e3o e para aumentar o lucro da sua f\u00e1brica \" target=\"_blank\" rel=\"noreferrer\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\"><\/p>\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-0.3935608682753165% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.291262em;line-height:1.5;text-align:center;padding:2.5316455696202533% 2.5316455696202533%;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Conhe\u00e7a o Blog Industrial<\/span><\/span><\/p>\n<p><\/a><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.16505%;top:62.94498%;width:76.69903%;height:6.6343%;opacity:1\">\n<div id=\"anim-6dfb82b3-24d5-4169-96ba-aab62df4ca5f\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:1;--initial-transform:translate3d(0, -1188.34753%, 0)\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;background-clip:content-box;background-color:rgba(0,0,0,0.15)\" id=\"el-e3940824-fb11-4019-9181-349caf558088\"><a href=\"https:\/\/www.linkedin.com\/company\/nomus\/\" data-tooltip-text=\"\" target=\"_blank\" rel=\"noreferrer\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\"><\/p>\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-0.3935608682753165% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.291262em;line-height:1.5;text-align:center;padding:2.5316455696202533% 2.5316455696202533%;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Siga a Nomus no Linkedin<\/span><\/span><\/p>\n<p><\/a><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:28.15534%;width:76.21359%;height:4.36893%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6369426751592357% 0.6369426751592357% 0.6369426751592357% 0.6369426751592357% \/ 7.4074074074074066% 7.4074074074074066% 7.4074074074074066% 7.4074074074074066%\" id=\"el-0d50fe2a-6cee-44ed-aab1-b30953cdf0a7\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.5153388734076434% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.323625em;line-height:1.2;text-align:center;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">SAIBA MAIS SOBRE GEST\u00c3O<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:10.92233%;top:71.19741%;width:76.69903%;height:6.6343%;opacity:1\">\n<div id=\"anim-527b24ea-1a2d-4729-8a97-e24b03af27bd\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:1;--initial-transform:translate3d(0, -1312.73789%, 0)\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;background-clip:content-box;background-color:rgba(0,0,0,0.15)\" id=\"el-7cd78460-e27d-4589-aef0-27ab04439005\"><a href=\"https:\/\/www.nomus.com.br\/erpindustrial\/\" data-tooltip-icon=\"https:\/\/www.nomus.com.br\/erpindustrial\/wp-content\/uploads\/2019\/02\/software-erp.jpg\" data-tooltip-text=\"\n Nomus ERP Industrial | O mais completo sistema de gest\u00e3o ERP para pequenas e m\u00e9dias ind\u00fastrias\" target=\"_blank\" rel=\"noreferrer\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\"><\/p>\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-0.3935608682753165% 0;font-family:&quot;Open Sans&quot;,sans-serif;font-size:0.291262em;line-height:1.5;text-align:center;padding:2.5316455696202533% 2.5316455696202533%;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Sistema ERP para ind\u00fastrias<\/span><\/span><\/p>\n<p><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><\/amp-story><\/body><\/html><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Descubra como transformar reclama\u00e7\u00f5es de clientes em oportunidades de melhoria, fideliza\u00e7\u00e3o e crescimento. Aplique essas 4 pr\u00e1ticas essenciais na sua ind\u00fastria.<\/p>\n","protected":false},"author":18,"featured_media":30572,"template":"","meta":{"_acf_changed":false,"web_stories_publisher_logo":17431,"web_stories_poster":[],"web_stories_products":[],"footnotes":""},"web_story_category":[],"web_story_tag":[163,978,977,981,980,979,982],"class_list":["post-30476","web-story","type-web-story","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\n<title>Como lidar com reclama\u00e7\u00f5es e fidelizar clientes - Blog Industrial Nomus<\/title>\n<meta name=\"description\" content=\"Descubra como transformar reclama\u00e7\u00f5es de clientes em oportunidades de melhoria, fideliza\u00e7\u00e3o e crescimento. Aplique essas 4 pr\u00e1ticas essenciais na sua ind\u00fastria.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como lidar com reclama\u00e7\u00f5es e fidelizar clientes - Blog Industrial Nomus\" \/>\n<meta property=\"og:description\" content=\"Descubra como transformar reclama\u00e7\u00f5es de clientes em oportunidades de melhoria, fideliza\u00e7\u00e3o e crescimento. Aplique essas 4 pr\u00e1ticas essenciais na sua ind\u00fastria.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog Industrial Nomus\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/nomussoftwares\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"640\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@nomusindustrial\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/\"},\"author\":{\"name\":\"Equipe Nomus\",\"@id\":\"https:\/\/www.nomus.com.br\/blog-industrial\/#\/schema\/person\/01da81a1c602d49d43d4a718a5a28b79\"},\"headline\":\"Como lidar com reclama\u00e7\u00f5es e fidelizar clientes\",\"datePublished\":\"2025-05-30T21:25:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/\"},\"wordCount\":210,\"image\":{\"@id\":\"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes.jpg\",\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/\",\"url\":\"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/\",\"name\":\"Como lidar com reclama\u00e7\u00f5es e fidelizar clientes - Blog Industrial Nomus\",\"isPartOf\":{\"@id\":\"https:\/\/www.nomus.com.br\/blog-industrial\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes.jpg\",\"datePublished\":\"2025-05-30T21:25:21+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/#primaryimage\",\"url\":\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes.jpg\",\"contentUrl\":\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes.jpg\",\"width\":640,\"height\":853,\"caption\":\"Como lidar com reclama\u00e7\u00f5es e fidelizar clientes\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Blog Industrial Nomus\",\"item\":\"https:\/\/www.nomus.com.br\/blog-industrial\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Stories\",\"item\":\"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Como lidar com reclama\u00e7\u00f5es e fidelizar clientes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.nomus.com.br\/blog-industrial\/#website\",\"url\":\"https:\/\/www.nomus.com.br\/blog-industrial\/\",\"name\":\"Blog Industrial Nomus\",\"description\":\"Artigos, planilhas, ebooks e ferramentas de engenharia de produ\u00e7\u00e3o e para aumentar o lucro da sua f\u00e1brica\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.nomus.com.br\/blog-industrial\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.nomus.com.br\/blog-industrial\/#\/schema\/person\/01da81a1c602d49d43d4a718a5a28b79\",\"name\":\"Equipe Nomus\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/www.nomus.com.br\/blog-industrial\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/03\/cropped-20anos-nomus-96x96.jpg\",\"contentUrl\":\"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/03\/cropped-20anos-nomus-96x96.jpg\",\"caption\":\"Equipe Nomus\"},\"description\":\"Equipe de engenharia e marketing da Nomus especialistas em gest\u00e3o industrial.\",\"sameAs\":[\"https:\/\/br.linkedin.com\/company\/nomus\"],\"url\":\"https:\/\/www.nomus.com.br\/blog-industrial\/author\/nomusadminblog\/\"}]}<\/script>\n","yoast_head_json":{"title":"Como lidar com reclama\u00e7\u00f5es e fidelizar clientes - Blog Industrial Nomus","description":"Descubra como transformar reclama\u00e7\u00f5es de clientes em oportunidades de melhoria, fideliza\u00e7\u00e3o e crescimento. Aplique essas 4 pr\u00e1ticas essenciais na sua ind\u00fastria.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/","og_locale":"pt_BR","og_type":"article","og_title":"Como lidar com reclama\u00e7\u00f5es e fidelizar clientes - Blog Industrial Nomus","og_description":"Descubra como transformar reclama\u00e7\u00f5es de clientes em oportunidades de melhoria, fideliza\u00e7\u00e3o e crescimento. Aplique essas 4 pr\u00e1ticas essenciais na sua ind\u00fastria.","og_url":"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/","og_site_name":"Blog Industrial Nomus","article_publisher":"https:\/\/www.facebook.com\/nomussoftwares","og_image":[{"width":640,"height":853,"url":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@nomusindustrial","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/#article","isPartOf":{"@id":"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/"},"author":{"name":"Equipe Nomus","@id":"https:\/\/www.nomus.com.br\/blog-industrial\/#\/schema\/person\/01da81a1c602d49d43d4a718a5a28b79"},"headline":"Como lidar com reclama\u00e7\u00f5es e fidelizar clientes","datePublished":"2025-05-30T21:25:21+00:00","mainEntityOfPage":{"@id":"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/"},"wordCount":210,"image":{"@id":"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/#primaryimage"},"thumbnailUrl":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes.jpg","inLanguage":"pt-BR"},{"@type":"WebPage","@id":"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/","url":"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/","name":"Como lidar com reclama\u00e7\u00f5es e fidelizar clientes - Blog Industrial Nomus","isPartOf":{"@id":"https:\/\/www.nomus.com.br\/blog-industrial\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/#primaryimage"},"image":{"@id":"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/#primaryimage"},"thumbnailUrl":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes.jpg","datePublished":"2025-05-30T21:25:21+00:00","breadcrumb":{"@id":"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/#primaryimage","url":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes.jpg","contentUrl":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes.jpg","width":640,"height":853,"caption":"Como lidar com reclama\u00e7\u00f5es e fidelizar clientes"},{"@type":"BreadcrumbList","@id":"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/como-lidar-com-reclamacoes-e-fidelizar-clientes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Blog Industrial Nomus","item":"https:\/\/www.nomus.com.br\/blog-industrial\/"},{"@type":"ListItem","position":2,"name":"Stories","item":"https:\/\/www.nomus.com.br\/blog-industrial\/web-stories\/"},{"@type":"ListItem","position":3,"name":"Como lidar com reclama\u00e7\u00f5es e fidelizar clientes"}]},{"@type":"WebSite","@id":"https:\/\/www.nomus.com.br\/blog-industrial\/#website","url":"https:\/\/www.nomus.com.br\/blog-industrial\/","name":"Blog Industrial Nomus","description":"Artigos, planilhas, ebooks e ferramentas de engenharia de produ\u00e7\u00e3o e para aumentar o lucro da sua f\u00e1brica","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.nomus.com.br\/blog-industrial\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Person","@id":"https:\/\/www.nomus.com.br\/blog-industrial\/#\/schema\/person\/01da81a1c602d49d43d4a718a5a28b79","name":"Equipe Nomus","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/www.nomus.com.br\/blog-industrial\/#\/schema\/person\/image\/","url":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/03\/cropped-20anos-nomus-96x96.jpg","contentUrl":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/03\/cropped-20anos-nomus-96x96.jpg","caption":"Equipe Nomus"},"description":"Equipe de engenharia e marketing da Nomus especialistas em gest\u00e3o industrial.","sameAs":["https:\/\/br.linkedin.com\/company\/nomus"],"url":"https:\/\/www.nomus.com.br\/blog-industrial\/author\/nomusadminblog\/"}]}},"story_data":{"version":47,"pages":[{"elements":[{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"x":48,"y":0,"width":240,"height":427,"mask":{"type":"rectangle"},"isBackground":true,"type":"video","id":"867ae952-662b-4871-a62f-91ce34de12d1","scale":100,"focalX":50,"focalY":50,"resource":{"type":"video","mimeType":"video\/mp4","width":480,"height":854,"sizes":[],"isPlaceholder":false,"isExternal":false,"needsProxy":false,"baseColor":"#221e17","blurHash":"UCA0p]?aNHNH~ooyM|RjF2EMo0xZ9vNHxt%1","creationDate":"2025-05-30T21:22:13","src":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes.mp4","id":30576,"alt":"Como lidar com reclama\u00e7\u00f5es e fidelizar clientes","local":false,"poster":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes-poster.jpeg","posterId":30582,"isOptimized":false,"length":9,"lengthFormatted":"0:09","isMuted":false,"trimData":{"original":0},"provider":"local"},"overlay":{"type":"linear","stops":[{"color":{"r":0,"g":0,"b":0,"a":0},"position":0},{"color":{"r":0,"g":0,"b":0,"a":0.7},"position":1}],"alpha":0.9}},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":15,"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"lineHeight":1.19,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":0,"vertical":0},"content":"<span style=\"color: #fff\">Veja 4 pr\u00e1ticas que ajudam sua empresa a transformar cr\u00edticas em melhorias.<\/span>","x":42,"y":547,"width":332,"borderRadius":{"locked":true,"topLeft":2,"topRight":2,"bottomRight":2,"bottomLeft":2},"height":38,"id":"d1bf1ac4-57b1-47af-817d-c90ac1e4b758","tagName":"h1","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":30,"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"lineHeight":1.19,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":0,"vertical":0},"content":"<span style=\"font-weight: 700; color: #fff\">Como lidar com reclama\u00e7\u00f5es e fidelizar clientes<\/span>","x":42,"y":425,"width":295,"borderRadius":{"locked":true,"topLeft":2,"topRight":2,"bottomRight":2,"bottomLeft":2},"height":112,"id":"08b8c844-6a46-48cf-bb26-4db5d2cc7f9a","groupId":null,"marginOffset":-5.498125000000002,"type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"FILL","font":{"family":"Open Sans"},"fontSize":10,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.19,"textAlign":"center","padding":{"locked":true,"hasHiddenPadding":true,"horizontal":8,"vertical":4},"content":"<span style=\"font-weight: 700\">DICAS<\/span>","x":42,"y":393,"width":46,"borderRadius":{"locked":true,"topLeft":5,"topRight":5,"bottomRight":5,"bottomLeft":5},"height":22,"id":"40cfef58-4443-4cf2-9bf7-ebbb2a136f2c","tagName":"h1","type":"text","marginOffset":-2.0617968750000006},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"scale":100.63192183596689,"focalX":9.881873321548376,"focalY":50.482385036951406,"resource":{"type":"image","mimeType":"image\/png","width":2215,"height":413,"sizes":[],"isPlaceholder":false,"isExternal":false,"needsProxy":false,"baseColor":"#ffffff","blurHash":"UDJRdV4nM{RjofofM{j[00~q?b-;RjWBxuWB","creationDate":"2023-01-10T19:57:15","src":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/01\/nomus-branco-1.png","id":17646,"alt":"nomus-branco","local":false,"provider":"local"},"x":44,"y":0,"width":37,"height":34,"mask":{"type":"rectangle","showInLibrary":true,"name":"Rectangle","path":"M 0,0 1,0 1,1 0,1 0,0 Z","ratio":1,"supportsBorder":true},"basedOn":"887e7f0c-558f-45b6-92d8-7db07c26ae8f","id":"0498b200-900c-46e9-9184-025a708cf4c1","type":"image"}],"backgroundColor":{"color":{"r":0,"g":0,"b":0,"a":1}},"id":"82849204-67ea-4bc7-b566-d611df410e7f","defaultBackgroundElement":{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"x":1,"y":1,"width":1,"height":1,"mask":{"type":"rectangle"},"isBackground":true,"isDefaultBackground":true,"type":"shape","id":"e3845cc5-b9f6-47c4-aea1-cda00cca5441"},"animations":[{"id":"d8dae571-692a-4be0-9ff1-058cbfb5929e","type":"effect-fly-in","flyInDir":"rightToLeft","duration":1800,"delay":0,"targets":["08b8c844-6a46-48cf-bb26-4db5d2cc7f9a"]}],"pageAttachment":{"url":"","icon":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2024\/02\/Impactos-da-IA.jpg","needsProxy":false,"ctaText":"Veja o artigo completo"}},{"elements":[{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"scale":100,"focalX":50,"focalY":50,"resource":{"type":"video","mimeType":"video\/mp4","width":480,"height":854,"sizes":[],"isPlaceholder":false,"isExternal":false,"needsProxy":false,"baseColor":"#27201e","blurHash":"UKDSXZ^+O[R+_NtS%gNHX.WB%1RkkqRjRPxD","creationDate":"2025-05-30T21:22:15","src":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Reclamacoes_-um-alerta-que-pode-virar-vantagem.mp4","id":30578,"alt":"Reclama\u00e7\u00f5es_ um alerta que pode virar vantagem","local":false,"poster":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Reclamacoes_-um-alerta-que-pode-virar-vantagem-poster.jpeg","posterId":30584,"isOptimized":false,"length":9,"lengthFormatted":"0:09","isMuted":false,"trimData":{"original":0},"provider":"local"},"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"x":48,"y":0,"width":240,"height":427,"mask":{"type":"rectangle"},"isBackground":true,"id":"3133751b-6b4d-4ba9-b224-1ecb8be2cf51","overlay":{"type":"linear","stops":[{"color":{"r":0,"g":0,"b":0,"a":0},"position":0},{"color":{"r":0,"g":0,"b":0,"a":0.7},"position":0.64}]},"type":"video"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":20,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"color: #fff\">Aprenda a usar as cr\u00edticas dos clientes como fonte de melhorias cont\u00ednuas.<\/span>","x":48,"y":449,"width":312,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":79,"id":"a301491f-6a65-435c-8506-090c6bcb8d9d","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":346,"lockAspectRatio":true,"width":27,"sticker":{"type":"SummerAdventurePlus"},"x":338,"y":588,"height":27,"id":"92d0ca1b-089a-4df0-94c7-2e062f703b95","type":"sticker"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"scale":100.63192183596689,"focalX":9.881873321548376,"focalY":50.482385036951406,"resource":{"type":"image","mimeType":"image\/png","width":2215,"height":413,"sizes":[],"isPlaceholder":false,"isExternal":false,"needsProxy":false,"baseColor":"#ffffff","blurHash":"UDJRdV4nM{RjofofM{j[00~q?b-;RjWBxuWB","creationDate":"2023-01-10T19:57:15","src":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/01\/nomus-branco-1.png","id":17646,"alt":"nomus-branco","local":false,"provider":"local"},"x":44,"y":0,"width":37,"height":34,"mask":{"type":"rectangle","showInLibrary":true,"name":"Rectangle","path":"M 0,0 1,0 1,1 0,1 0,0 Z","ratio":1,"supportsBorder":true},"basedOn":"887e7f0c-558f-45b6-92d8-7db07c26ae8f","id":"0e414a82-5a0f-4afa-abab-96a20c11b6ce","type":"image"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":22,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"font-weight: 700; color: #fff\">Reclama\u00e7\u00f5es: um alerta que pode virar vantagem<\/span>","x":47,"y":369,"width":314,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":60,"id":"87e83f03-5dff-4ab8-b7ce-c9c42a29385d","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":10,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"font-style: italic; color: #fff\">Fonte: Nomus<\/span>","x":49,"y":600,"width":71,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":18,"id":"775b6b69-c9a7-42e1-bce2-cb8da0430e44","link":{"needsProxy":false,"url":"https:\/\/www.nomus.com.br\/blog-industrial\/como-transformar-reclamacoes-em-oportunidades\/","rel":[],"type":"regular","pageId":null,"icon":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/09\/reclamacoes-em-oportunidades.jpg","desc":" Como transformar reclama\u00e7\u00f5es em oportunidades: Guia Pr\u00e1tico | Blog Industrial Nomus "},"type":"text"}],"backgroundColor":{"color":{"r":0,"g":0,"b":0,"a":1}},"animations":[{"id":"0d2a13e6-af3a-4085-828b-2e57d7dde09f","type":"effect-background-pan","panDir":"rightToLeft","duration":2000,"delay":0,"targets":["3133751b-6b4d-4ba9-b224-1ecb8be2cf51"]},{"id":"1f13e658-69d5-4c84-ae81-45c35bad85c6","type":"effect-fade-in","duration":800,"delay":100,"targets":["92d0ca1b-089a-4df0-94c7-2e062f703b95"]},{"id":"9d010fda-1b05-4996-b244-92ef77a50087","type":"effect-fade-in","duration":800,"delay":100,"targets":["0e414a82-5a0f-4afa-abab-96a20c11b6ce"]},{"id":"f7920a2e-1243-4671-a195-e7bbd58ad2ca","type":"effect-fade-in","duration":800,"delay":100,"targets":["775b6b69-c9a7-42e1-bce2-cb8da0430e44"]},{"id":"b2981f6e-d3c8-46da-a66c-3d56f261a718","type":"effect-fade-in","duration":800,"delay":100,"targets":["87e83f03-5dff-4ab8-b7ce-c9c42a29385d"]},{"id":"809471ee-8423-4caf-be4e-8940e9a2a221","type":"effect-fade-in","duration":800,"delay":100,"targets":["a301491f-6a65-435c-8506-090c6bcb8d9d"]}],"id":"83c4c35c-55d8-4591-be75-a9f238f7f9c9","defaultBackgroundElement":{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"x":1,"y":1,"width":1,"height":1,"mask":{"type":"rectangle"},"isBackground":true,"isDefaultBackground":true,"type":"shape","id":"e3845cc5-b9f6-47c4-aea1-cda00cca5441"},"pageAttachment":{"url":"","icon":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2024\/02\/Impactos-da-IA.jpg","needsProxy":false,"ctaText":"Veja o artigo completo"}},{"elements":[{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"scale":100,"focalX":50,"focalY":50,"resource":{"type":"video","mimeType":"video\/mp4","width":480,"height":854,"sizes":[],"isPlaceholder":false,"isExternal":false,"needsProxy":false,"baseColor":"#14120e","blurHash":"UgMH0%kYo#Dj%hMxIUWA~Vogt8xutm%L%LtR","creationDate":"2025-05-30T21:22:13","src":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Aprenda-com-os-erros-e-evolua.mp4","id":30575,"alt":"Aprenda com os erros e evolua","local":false,"poster":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Aprenda-com-os-erros-e-evolua-poster.jpeg","posterId":30586,"isOptimized":false,"length":9,"lengthFormatted":"0:09","isMuted":false,"trimData":{"original":0},"provider":"local"},"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"x":48,"y":0,"width":240,"height":427,"mask":{"type":"rectangle"},"isBackground":true,"id":"8fa6510f-a473-4c87-a65c-b81c370ddaae","overlay":{"type":"linear","stops":[{"color":{"r":0,"g":0,"b":0,"a":0},"position":0},{"color":{"r":0,"g":0,"b":0,"a":0.7},"position":0.64}]},"type":"video"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":20,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"color: #fff\">Ou\u00e7a com aten\u00e7\u00e3o, mostre interesse e acolha o cliente com respeito.<\/span>","x":48,"y":449,"width":312,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":79,"id":"b2f258e1-eb42-4e53-9c22-b54e4c5fd02f","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":346,"lockAspectRatio":true,"width":27,"sticker":{"type":"SummerAdventurePlus"},"x":338,"y":588,"height":27,"id":"065febea-cd16-4dd3-b981-93ae182d64ef","type":"sticker"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"scale":100.63192183596689,"focalX":9.881873321548376,"focalY":50.482385036951406,"resource":{"type":"image","mimeType":"image\/png","width":2215,"height":413,"sizes":[],"isPlaceholder":false,"isExternal":false,"needsProxy":false,"baseColor":"#ffffff","blurHash":"UDJRdV4nM{RjofofM{j[00~q?b-;RjWBxuWB","creationDate":"2023-01-10T19:57:15","src":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/01\/nomus-branco-1.png","id":17646,"alt":"nomus-branco","local":false,"provider":"local"},"x":44,"y":0,"width":37,"height":34,"mask":{"type":"rectangle","showInLibrary":true,"name":"Rectangle","path":"M 0,0 1,0 1,1 0,1 0,0 Z","ratio":1,"supportsBorder":true},"basedOn":"887e7f0c-558f-45b6-92d8-7db07c26ae8f","id":"163ab169-0f35-412c-ad25-b3d4588b3b97","type":"image"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":22,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"font-weight: 700; color: #fff\">Pratique a escuta ativa e a empatia<\/span>","x":47,"y":369,"width":314,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":60,"id":"fd8d15de-9b5c-44c7-b1c0-3ec18c2167b2","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":10,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"font-style: italic; color: #fff\">Fonte: Nomus<\/span>","x":49,"y":600,"width":71,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":18,"id":"eec8b2be-ca6d-4ac2-afd5-d0dd40276937","link":{"needsProxy":false,"url":"https:\/\/www.nomus.com.br\/blog-industrial\/como-transformar-reclamacoes-em-oportunidades\/","rel":[],"type":"regular","pageId":null,"icon":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2020\/11\/nfe-para-industria.jpg","desc":" 6 dicas fundamentais para um eficiente controle de notas fiscais para ind\u00fastrias | Blog Industrial Nomus "},"type":"text"}],"backgroundColor":{"color":{"r":0,"g":0,"b":0,"a":1}},"animations":[{"id":"9e460e65-530e-470e-8b8f-9af21a4a87f7","type":"effect-background-pan","panDir":"rightToLeft","duration":2000,"delay":0,"targets":["8fa6510f-a473-4c87-a65c-b81c370ddaae"]},{"id":"bf8744ff-33a0-4ee4-a05e-a5bbd83cfe29","type":"effect-fade-in","duration":800,"delay":100,"targets":["065febea-cd16-4dd3-b981-93ae182d64ef"]},{"id":"0aa18044-9b8b-455b-bb49-03f4f083e957","type":"effect-fade-in","duration":800,"delay":100,"targets":["163ab169-0f35-412c-ad25-b3d4588b3b97"]},{"id":"0ea21431-3c85-4908-b6d9-8569ab5eeceb","type":"effect-fade-in","duration":800,"delay":100,"targets":["eec8b2be-ca6d-4ac2-afd5-d0dd40276937"]},{"id":"781b3a78-de54-4182-9433-f8e98b58a6f2","type":"effect-fade-in","duration":800,"delay":100,"targets":["fd8d15de-9b5c-44c7-b1c0-3ec18c2167b2"]},{"id":"485fd441-5036-4c0e-b380-5f6bf600fa83","type":"effect-fade-in","duration":800,"delay":100,"targets":["b2f258e1-eb42-4e53-9c22-b54e4c5fd02f"]}],"id":"c0a2d48e-6b5f-4051-8651-2fe6e730785c","defaultBackgroundElement":{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"x":1,"y":1,"width":1,"height":1,"mask":{"type":"rectangle"},"isBackground":true,"isDefaultBackground":true,"type":"shape","id":"e3845cc5-b9f6-47c4-aea1-cda00cca5441"},"pageAttachment":{"url":"","icon":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2024\/02\/Impactos-da-IA.jpg","needsProxy":false,"ctaText":"Veja o artigo completo"}},{"elements":[{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"scale":100,"focalX":50,"focalY":50,"resource":{"type":"video","mimeType":"video\/mp4","width":480,"height":854,"sizes":[],"isPlaceholder":false,"isExternal":false,"needsProxy":false,"baseColor":"#b8aeb3","blurHash":"UUJ@^79Fo#bGs.f6tRoe.TRPRjt7MxofWAR*","creationDate":"2025-05-30T21:23:48","src":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Resolva-rapido-e-com-eficacia.mp4","id":30580,"alt":"Resolva r\u00e1pido e com efic\u00e1cia","local":false,"poster":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Resolva-rapido-e-com-eficacia-poster.jpeg","posterId":30587,"isOptimized":false,"length":9,"lengthFormatted":"0:09","isMuted":false,"trimData":{"original":0},"provider":"local"},"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"x":48,"y":0,"width":240,"height":427,"mask":{"type":"rectangle"},"isBackground":true,"id":"8354377e-393b-463f-94e5-284baf8f1f55","overlay":{"type":"linear","stops":[{"color":{"r":0,"g":0,"b":0,"a":0},"position":0},{"color":{"r":0,"g":0,"b":0,"a":0.7},"position":0.64}]},"type":"video"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":20,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"color: #fff\">N\u00e3o demore: quanto antes resolver, maiores as chances de reconquistar o cliente.<\/span>","x":48,"y":449,"width":312,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":79,"id":"8750585d-88df-42f3-ba85-12751f06abe9","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":346,"lockAspectRatio":true,"width":27,"sticker":{"type":"SummerAdventurePlus"},"x":338,"y":588,"height":27,"id":"31a66262-049e-4f6a-be47-6293766d53ad","type":"sticker"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"scale":100.63192183596689,"focalX":9.881873321548376,"focalY":50.482385036951406,"resource":{"type":"image","mimeType":"image\/png","width":2215,"height":413,"sizes":[],"isPlaceholder":false,"isExternal":false,"needsProxy":false,"baseColor":"#ffffff","blurHash":"UDJRdV4nM{RjofofM{j[00~q?b-;RjWBxuWB","creationDate":"2023-01-10T19:57:15","src":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/01\/nomus-branco-1.png","id":17646,"alt":"nomus-branco","local":false,"provider":"local"},"x":44,"y":0,"width":37,"height":34,"mask":{"type":"rectangle","showInLibrary":true,"name":"Rectangle","path":"M 0,0 1,0 1,1 0,1 0,0 Z","ratio":1,"supportsBorder":true},"basedOn":"887e7f0c-558f-45b6-92d8-7db07c26ae8f","id":"bef42192-0aeb-4f44-9e01-390807330ac6","type":"image"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":22,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"font-weight: 700; color: #fff\">Resolva r\u00e1pido e com efic\u00e1cia<\/span>","x":48,"y":369,"width":314,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":60,"id":"27ccadff-ae32-466f-aa8a-66a60ce26474","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":10,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"font-style: italic; color: #fff\">Fonte: Nomus<\/span>","x":49,"y":600,"width":71,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":18,"id":"234cbe7f-761f-4a40-bfd4-ca57113609e6","link":{"needsProxy":false,"url":"https:\/\/www.nomus.com.br\/blog-industrial\/como-transformar-reclamacoes-em-oportunidades\/","rel":[],"type":"regular","pageId":null,"icon":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2020\/11\/nfe-para-industria.jpg","desc":" 6 dicas fundamentais para um eficiente controle de notas fiscais para ind\u00fastrias | Blog Industrial Nomus "},"type":"text"}],"backgroundColor":{"color":{"r":0,"g":0,"b":0,"a":1}},"animations":[{"id":"a746cc76-08f2-4495-b081-177492b59cac","type":"effect-background-pan","panDir":"rightToLeft","duration":2000,"delay":0,"targets":["8354377e-393b-463f-94e5-284baf8f1f55"]},{"id":"2a93e9c8-3271-4f2e-9296-ab3c2e2a12a9","type":"effect-fade-in","duration":800,"delay":100,"targets":["31a66262-049e-4f6a-be47-6293766d53ad"]},{"id":"345f2b09-0cfd-4ede-8a6a-2c2c8b8b50a9","type":"effect-fade-in","duration":800,"delay":100,"targets":["bef42192-0aeb-4f44-9e01-390807330ac6"]},{"id":"eeece14a-ce40-49f5-acb3-f3d06bca1091","type":"effect-fade-in","duration":800,"delay":100,"targets":["234cbe7f-761f-4a40-bfd4-ca57113609e6"]},{"id":"a3df593a-5b5e-409a-9e77-69bd5a05ede6","type":"effect-fade-in","duration":800,"delay":100,"targets":["27ccadff-ae32-466f-aa8a-66a60ce26474"]},{"id":"36480e64-e298-499c-9fd1-ec88b4d2c068","type":"effect-fade-in","duration":800,"delay":100,"targets":["8750585d-88df-42f3-ba85-12751f06abe9"]}],"id":"bea1b134-3046-4093-be08-1c9d9d8b7f62","defaultBackgroundElement":{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"x":1,"y":1,"width":1,"height":1,"mask":{"type":"rectangle"},"isBackground":true,"isDefaultBackground":true,"type":"shape","id":"e3845cc5-b9f6-47c4-aea1-cda00cca5441"},"pageAttachment":{"url":"","icon":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2024\/02\/Impactos-da-IA.jpg","needsProxy":false,"ctaText":"Veja o artigo completo"}},{"elements":[{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"scale":100,"focalX":50,"focalY":50,"resource":{"type":"video","mimeType":"video\/mp4","width":480,"height":854,"sizes":[],"isPlaceholder":false,"isExternal":false,"needsProxy":false,"baseColor":"#cbc9bb","blurHash":"UfJ*x8sk%2D%~pIVRjt7%fWXbHa}RPxujZxu","creationDate":"2025-05-30T21:22:14","src":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Pratique-a-escuta-ativa-e-a-empatia.mp4","id":30577,"alt":"Pratique a escuta ativa e a empatia","local":false,"poster":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Pratique-a-escuta-ativa-e-a-empatia-poster.jpeg","posterId":30585,"isOptimized":false,"length":9,"lengthFormatted":"0:09","isMuted":false,"trimData":{"original":0},"provider":"local"},"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"x":48,"y":0,"width":240,"height":427,"mask":{"type":"rectangle"},"isBackground":true,"id":"b73ede63-6f9b-4975-8a97-0c05ac357c9d","overlay":{"type":"linear","stops":[{"color":{"r":0,"g":0,"b":0,"a":0},"position":0},{"color":{"r":0,"g":0,"b":0,"a":0.7},"position":0.64}]},"type":"video"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":20,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"color: #fff\">Registre, analise e corrija processos para evitar novas reclama\u00e7\u00f5es.<\/span>","x":48,"y":450,"width":312,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":79,"id":"f4a5a975-fc83-47a7-9d4e-2aa77d48f786","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":346,"lockAspectRatio":true,"width":27,"sticker":{"type":"SummerAdventurePlus"},"x":338,"y":588,"height":27,"id":"2bbf6845-8552-40b0-8d0a-84987ea3c36e","type":"sticker"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"scale":100.63192183596689,"focalX":9.881873321548376,"focalY":50.482385036951406,"resource":{"type":"image","mimeType":"image\/png","width":2215,"height":413,"sizes":[],"isPlaceholder":false,"isExternal":false,"needsProxy":false,"baseColor":"#ffffff","blurHash":"UDJRdV4nM{RjofofM{j[00~q?b-;RjWBxuWB","creationDate":"2023-01-10T19:57:15","src":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/01\/nomus-branco-1.png","id":17646,"alt":"nomus-branco","local":false,"provider":"local"},"x":44,"y":0,"width":37,"height":34,"mask":{"type":"rectangle","showInLibrary":true,"name":"Rectangle","path":"M 0,0 1,0 1,1 0,1 0,0 Z","ratio":1,"supportsBorder":true},"basedOn":"887e7f0c-558f-45b6-92d8-7db07c26ae8f","id":"86e970b9-863c-4d54-8286-fd5beb0a4665","type":"image"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":22,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"font-weight: 700; color: #fff\">Aprenda com os erros e evolua<\/span>","x":48,"y":370,"width":314,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":60,"id":"97f1feaf-d626-414c-8776-699db9f49233","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":10,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"font-style: italic; color: #fff\">Fonte: Nomus<\/span>","x":49,"y":596,"width":71,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":18,"id":"9b869ec0-34c0-4319-bdb9-dabdf181ab51","link":{"needsProxy":false,"url":"https:\/\/www.nomus.com.br\/blog-industrial\/como-transformar-reclamacoes-em-oportunidades\/","rel":[],"type":"regular","pageId":null,"icon":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2020\/11\/nfe-para-industria.jpg","desc":" 6 dicas fundamentais para um eficiente controle de notas fiscais para ind\u00fastrias | Blog Industrial Nomus "},"type":"text"}],"backgroundColor":{"color":{"r":0,"g":0,"b":0,"a":1}},"animations":[{"id":"2ad134a5-eb2d-424c-ac11-780b30af7e65","type":"effect-background-pan","panDir":"rightToLeft","duration":2000,"delay":0,"targets":["b73ede63-6f9b-4975-8a97-0c05ac357c9d"]},{"id":"4dd50576-10b2-4114-bc46-30c478da58c3","type":"effect-fade-in","duration":800,"delay":100,"targets":["2bbf6845-8552-40b0-8d0a-84987ea3c36e"]},{"id":"c102618c-2091-468a-8088-c425badc03b5","type":"effect-fade-in","duration":800,"delay":100,"targets":["86e970b9-863c-4d54-8286-fd5beb0a4665"]},{"id":"6bd1ee8e-4261-4003-b92a-5ea5efca4617","type":"effect-fade-in","duration":800,"delay":100,"targets":["97f1feaf-d626-414c-8776-699db9f49233"]},{"id":"e8424c0e-ef8b-465f-b10e-b0fe29c6e244","type":"effect-fade-in","duration":800,"delay":100,"targets":["9b869ec0-34c0-4319-bdb9-dabdf181ab51"]},{"id":"eefa9ad1-a369-4be4-a565-eea48d9bebf4","type":"effect-fade-in","duration":800,"delay":100,"targets":["f4a5a975-fc83-47a7-9d4e-2aa77d48f786"]}],"id":"40ba6659-ce0c-4770-90b1-21aea8ad5f29","defaultBackgroundElement":{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"x":1,"y":1,"width":1,"height":1,"mask":{"type":"rectangle"},"isBackground":true,"isDefaultBackground":true,"type":"shape","id":"e3845cc5-b9f6-47c4-aea1-cda00cca5441"},"pageAttachment":{"url":"","icon":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2024\/02\/Impactos-da-IA.jpg","needsProxy":false,"ctaText":"Veja o artigo completo"}},{"elements":[{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"scale":100,"focalX":50,"focalY":50,"resource":{"type":"video","mimeType":"video\/mp4","width":480,"height":854,"sizes":[],"isPlaceholder":false,"isExternal":false,"needsProxy":false,"baseColor":"#2a2126","blurHash":"UOC?Q2~pxaMxacWBoytR01DiRjt7-;%MRjIU","creationDate":"2025-05-30T21:22:11","src":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Busque-um-novo-feedback-apos-resolver.mp4","id":30573,"alt":"Busque um novo feedback ap\u00f3s resolver","local":false,"poster":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Busque-um-novo-feedback-apos-resolver-poster.jpeg","posterId":30583,"isOptimized":false,"length":9,"lengthFormatted":"0:09","isMuted":false,"trimData":{"original":0},"provider":"local"},"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"x":48,"y":0,"width":240,"height":427,"mask":{"type":"rectangle"},"isBackground":true,"id":"a0ebf3df-8f00-4317-8209-4c04fe4444d3","overlay":{"type":"linear","stops":[{"color":{"r":0,"g":0,"b":0,"a":0},"position":0},{"color":{"r":0,"g":0,"b":0,"a":0.7},"position":0.64}]},"type":"video"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":20,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"color: #fff\">Mostrar preocupa\u00e7\u00e3o com o resultado final refor\u00e7a a confian\u00e7a e fideliza.<\/span>","x":47,"y":449,"width":312,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":79,"id":"3031027b-338c-4f58-bba6-34ab4cdbdd4e","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":346,"lockAspectRatio":true,"width":27,"sticker":{"type":"SummerAdventurePlus"},"x":338,"y":588,"height":27,"id":"45307f91-b684-47d6-b1c3-259e95cf9dbb","type":"sticker"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"scale":100.63192183596689,"focalX":9.881873321548376,"focalY":50.482385036951406,"resource":{"type":"image","mimeType":"image\/png","width":2215,"height":413,"sizes":[],"isPlaceholder":false,"isExternal":false,"needsProxy":false,"baseColor":"#ffffff","blurHash":"UDJRdV4nM{RjofofM{j[00~q?b-;RjWBxuWB","creationDate":"2023-01-10T19:57:15","src":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/01\/nomus-branco-1.png","id":17646,"alt":"nomus-branco","local":false,"provider":"local"},"x":44,"y":0,"width":37,"height":34,"mask":{"type":"rectangle","showInLibrary":true,"name":"Rectangle","path":"M 0,0 1,0 1,1 0,1 0,0 Z","ratio":1,"supportsBorder":true},"basedOn":"887e7f0c-558f-45b6-92d8-7db07c26ae8f","id":"b75805d4-8876-4234-b888-24d73140b3d8","type":"image"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":22,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"font-weight: 700; color: #fff\">Busque um novo feedback ap\u00f3s resolver<\/span>","x":47,"y":369,"width":314,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":60,"id":"83f343e1-41ca-4f9b-ac09-ca2ec3cce396","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":10,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"font-style: italic; color: #fff\">Fonte: Nomus<\/span>","x":49,"y":600,"width":71,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":18,"id":"e7a0c414-4613-4a5c-b2d4-bbfa4fd2cdcf","link":{"needsProxy":false,"url":"https:\/\/www.nomus.com.br\/blog-industrial\/como-transformar-reclamacoes-em-oportunidades\/","rel":[],"type":"regular","pageId":null,"icon":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2020\/11\/nfe-para-industria.jpg","desc":" 6 dicas fundamentais para um eficiente controle de notas fiscais para ind\u00fastrias | Blog Industrial Nomus "},"type":"text"}],"backgroundColor":{"color":{"r":0,"g":0,"b":0,"a":1}},"animations":[{"id":"b403cbf1-d8f4-47d5-bbe6-81fd317316c3","type":"effect-background-pan","panDir":"rightToLeft","duration":2000,"delay":0,"targets":["a0ebf3df-8f00-4317-8209-4c04fe4444d3"]},{"id":"f845730e-01e5-426a-99bf-87f0853ba267","type":"effect-fade-in","duration":800,"delay":100,"targets":["45307f91-b684-47d6-b1c3-259e95cf9dbb"]},{"id":"6059335b-d2ee-408f-8baa-423b031fc33b","type":"effect-fade-in","duration":800,"delay":100,"targets":["b75805d4-8876-4234-b888-24d73140b3d8"]},{"id":"cddb76e5-2292-463c-9015-bef5c20545e4","type":"effect-fade-in","duration":800,"delay":100,"targets":["83f343e1-41ca-4f9b-ac09-ca2ec3cce396"]},{"id":"f2fd4911-6d90-4c85-b187-2167a2cd3946","type":"effect-fade-in","duration":800,"delay":100,"targets":["e7a0c414-4613-4a5c-b2d4-bbfa4fd2cdcf"]},{"id":"d600938a-35d5-4a75-be06-c54485a4fefc","type":"effect-fade-in","duration":800,"delay":100,"targets":["3031027b-338c-4f58-bba6-34ab4cdbdd4e"]}],"id":"fe50de22-8dd7-43e1-af4e-40436d029b40","defaultBackgroundElement":{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"x":1,"y":1,"width":1,"height":1,"mask":{"type":"rectangle"},"isBackground":true,"isDefaultBackground":true,"type":"shape","id":"e3845cc5-b9f6-47c4-aea1-cda00cca5441"},"pageAttachment":{"url":"","icon":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2024\/02\/Impactos-da-IA.jpg","needsProxy":false,"ctaText":"Veja o artigo completo"}},{"elements":[{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"scale":100,"focalX":50,"focalY":50,"resource":{"type":"video","mimeType":"video\/mp4","width":480,"height":854,"sizes":[],"isPlaceholder":false,"isExternal":false,"needsProxy":false,"baseColor":"#aca9b0","blurHash":"UPG[{K-2r;Ou%%wGM_Sj.7-;RjD$%g%Lt9RO","creationDate":"2025-05-30T21:22:12","src":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Explore-mais-acoes-para-fidelizar-seus-clientes.mp4","id":30574,"alt":"Explore mais a\u00e7\u00f5es para fidelizar seus clientes","local":false,"poster":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Explore-mais-acoes-para-fidelizar-seus-clientes-poster.jpeg","posterId":30581,"isOptimized":false,"length":9,"lengthFormatted":"0:09","isMuted":false,"trimData":{"original":0},"provider":"local"},"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"x":48,"y":0,"width":240,"height":427,"mask":{"type":"rectangle"},"isBackground":true,"id":"3de66fce-c646-406e-8b36-b69a446ae29b","overlay":{"type":"linear","stops":[{"color":{"r":0,"g":0,"b":0,"a":0},"position":0},{"color":{"r":0,"g":0,"b":0,"a":0.7},"position":0.64}]},"type":"video"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":20,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"font-weight: 700; color: #fff\">Leia o artigo completo <\/span><span style=\"color: #fff\">e veja todos os passos para transformar reclama\u00e7\u00f5es em oportunidades.<\/span>","x":47,"y":437,"width":313,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":103,"id":"401c1d1a-4154-4df0-9eef-4b0d81683246","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":346,"lockAspectRatio":true,"width":27,"sticker":{"type":"SummerAdventurePlus"},"x":338,"y":588,"height":27,"id":"3eaf6730-43ca-4615-b568-c7484b82f36e","type":"sticker"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"scale":100.63192183596689,"focalX":9.881873321548376,"focalY":50.482385036951406,"resource":{"type":"image","mimeType":"image\/png","width":2215,"height":413,"sizes":[],"isPlaceholder":false,"isExternal":false,"needsProxy":false,"baseColor":"#ffffff","blurHash":"UDJRdV4nM{RjofofM{j[00~q?b-;RjWBxuWB","creationDate":"2023-01-10T19:57:15","src":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/01\/nomus-branco-1.png","id":17646,"alt":"nomus-branco","local":false,"provider":"local"},"x":44,"y":0,"width":37,"height":34,"mask":{"type":"rectangle","showInLibrary":true,"name":"Rectangle","path":"M 0,0 1,0 1,1 0,1 0,0 Z","ratio":1,"supportsBorder":true},"basedOn":"887e7f0c-558f-45b6-92d8-7db07c26ae8f","id":"43e438b1-dd43-4341-ac4e-9422d7c6741a","type":"image"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":22,"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"lineHeight":1.2,"textAlign":"left","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":2,"vertical":2},"content":"<span style=\"font-weight: 700; color: #fff\">Explore mais a\u00e7\u00f5es para fidelizar seus clientes<\/span>","x":47,"y":357,"width":314,"borderRadius":{"locked":true,"topLeft":10,"topRight":10,"bottomRight":10,"bottomLeft":10},"height":60,"id":"583ac59e-aba8-443f-be15-7fc07cf2736c","type":"text"}],"backgroundColor":{"color":{"r":0,"g":0,"b":0,"a":1}},"animations":[{"id":"e7143b60-13e3-4828-aa39-ce5f1690c215","type":"effect-background-pan","panDir":"rightToLeft","duration":2000,"delay":0,"targets":["3de66fce-c646-406e-8b36-b69a446ae29b"]},{"id":"947909b7-ff6d-46ae-b56d-8b4ce62f368a","type":"effect-fade-in","duration":800,"delay":100,"targets":["3eaf6730-43ca-4615-b568-c7484b82f36e"]},{"id":"f3ec9972-8dc3-44f1-adaa-7ace7b51d5bb","type":"effect-fade-in","duration":800,"delay":100,"targets":["43e438b1-dd43-4341-ac4e-9422d7c6741a"]},{"id":"a883d554-c236-4a7e-bc4e-19a56dcd48e6","type":"effect-fade-in","duration":800,"delay":100,"targets":["583ac59e-aba8-443f-be15-7fc07cf2736c"]},{"id":"b73bdad2-920d-49fd-a30b-407eedabafa7","type":"effect-fade-in","duration":800,"delay":100,"targets":["401c1d1a-4154-4df0-9eef-4b0d81683246"]}],"id":"ee7d2a1f-2db4-442f-bf3b-052159b45944","defaultBackgroundElement":{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"x":1,"y":1,"width":1,"height":1,"mask":{"type":"rectangle"},"isBackground":true,"isDefaultBackground":true,"type":"shape","id":"e3845cc5-b9f6-47c4-aea1-cda00cca5441"},"pageAttachment":{"url":"https:\/\/www.nomus.com.br\/blog-industrial\/como-transformar-reclamacoes-em-oportunidades\/","needsProxy":false,"ctaText":"Leia o artigo completo","icon":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/09\/reclamacoes-em-oportunidades.jpg"}},{"elements":[{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"x":1,"y":1,"width":1,"height":1,"mask":{"type":"rectangle"},"isBackground":true,"isDefaultBackground":true,"id":"8291ff04-f7f3-49b0-8ac9-5c4347a1c2cf","type":"shape"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":false,"scale":100,"focalX":50,"focalY":50,"resource":{"type":"image","mimeType":"image\/png","width":2215,"height":413,"sizes":[],"isPlaceholder":false,"isExternal":false,"needsProxy":false,"baseColor":"#ffffff","blurHash":"UDJRdV4nM{RjofofM{j[00~q?b-;RjWBxuWB","creationDate":"2023-01-10T19:57:15","src":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2023\/01\/nomus-branco-1.png","id":17646,"alt":"nomus-branco","local":false},"x":108,"y":34,"width":196,"height":36,"mask":{"type":"rectangle","showInLibrary":true,"name":"Rectangle","path":"M 0,0 1,0 1,1 0,1 0,0 Z","ratio":1,"supportsBorder":true},"basedOn":"c6f632c8-b37e-443f-b160-1e0f7cc50cca","id":"79d3d717-ea84-400d-9ec2-ff50a67762a4","type":"image"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":false,"backgroundTextMode":"FILL","font":{"family":"Open Sans"},"fontSize":18,"backgroundColor":{"color":{"r":0,"g":0,"b":0,"a":0.15}},"lineHeight":1.5,"textAlign":"center","padding":{"locked":true,"horizontal":8,"vertical":8},"content":"<span style=\"font-weight: 700; color: #fff\">Inscreva-se na lista de emails<\/span>","marginOffset":-0.3780000000000001,"basedOn":"bea25600-4f56-44ea-a70d-b0d87d2308e2","x":47,"y":236,"width":316,"height":41,"link":{"needsProxy":false,"url":"https:\/\/material.nomus.com.br\/inscricao-blog-industrial","rel":[],"icon":"","desc":"Inscreva-se no Blog Industrial"},"id":"1ec38220-f3cd-4b61-af37-5656466c1804","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":false,"backgroundTextMode":"FILL","font":{"family":"Open Sans"},"fontSize":18,"backgroundColor":{"color":{"r":0,"g":0,"b":0,"a":0.15}},"lineHeight":1.5,"textAlign":"center","padding":{"locked":true,"horizontal":8,"vertical":8},"content":"<span style=\"font-weight: 700; color: #fff\">Siga a Nomus no Instagram<\/span>","marginOffset":-0.3780000000000001,"basedOn":"5b68c2fb-378d-44e7-84f5-9cd559d624b1","x":46,"y":338,"width":316,"height":41,"link":{"needsProxy":false,"url":"https:\/\/www.instagram.com\/nomusindustrial\/","rel":[],"icon":null,"desc":null},"id":"88ebaf55-8964-4266-862d-30ba17fefe7f","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":false,"backgroundTextMode":"FILL","font":{"family":"Open Sans"},"fontSize":18,"backgroundColor":{"color":{"r":0,"g":0,"b":0,"a":0.15}},"lineHeight":1.5,"textAlign":"center","padding":{"locked":true,"horizontal":8,"vertical":8},"content":"<span style=\"font-weight: 700; color: #fff\">Conhe\u00e7a o Blog Industrial<\/span>","marginOffset":-0.3780000000000001,"basedOn":"020bcfd1-b664-4050-b4fa-695134ba9bbb","x":46,"y":287,"width":316,"height":41,"link":{"needsProxy":false,"url":"https:\/\/www.nomus.com.br\/blog-industrial\/","rel":[],"icon":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2015\/01\/imagem-default-facebook.jpg","desc":" Blog Industrial Nomus | Artigos, planilhas, ebooks e ferramentas de engenharia de produ\u00e7\u00e3o e para aumentar o lucro da sua f\u00e1brica "},"id":"72e81d14-9fcd-4355-8e1c-5e3cc5e6bbf2","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":false,"backgroundTextMode":"FILL","font":{"family":"Open Sans"},"fontSize":18,"backgroundColor":{"color":{"r":0,"g":0,"b":0,"a":0.15}},"lineHeight":1.5,"textAlign":"center","padding":{"locked":true,"horizontal":8,"vertical":8},"content":"<span style=\"font-weight: 700; color: #fff\">Siga a Nomus no Linkedin<\/span>","marginOffset":-0.3780000000000001,"basedOn":"f4fd9a8f-20c6-4317-8a91-7f0ef13a1f45","x":46,"y":389,"width":316,"height":41,"link":{"needsProxy":false,"url":"https:\/\/www.linkedin.com\/company\/nomus\/","rel":[],"icon":"","desc":""},"id":"e3940824-fb11-4019-9181-349caf558088","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundTextMode":"NONE","font":{"family":"Open Sans"},"fontSize":20,"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"lineHeight":1.2,"textAlign":"center","padding":{"locked":true,"hasHiddenPadding":false,"horizontal":0,"vertical":0},"content":"<span style=\"font-weight: 700; color: #fff\">SAIBA MAIS SOBRE GEST\u00c3O<\/span>","borderRadius":{"locked":true,"topLeft":2,"topRight":2,"bottomRight":2,"bottomLeft":2},"x":48,"y":174,"width":314,"height":27,"basedOn":"253fe3c1-c3d5-485a-b5f0-6c21bf92cdae","id":"0d50fe2a-6cee-44ed-aab1-b30953cdf0a7","type":"text"},{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":false,"backgroundTextMode":"FILL","font":{"family":"Open Sans"},"fontSize":18,"backgroundColor":{"color":{"r":0,"g":0,"b":0,"a":0.15}},"lineHeight":1.5,"textAlign":"center","padding":{"locked":true,"horizontal":8,"vertical":8},"content":"<span style=\"font-weight: 700; color: #fff\">Sistema ERP para ind\u00fastrias<\/span>","marginOffset":-0.3780000000000001,"basedOn":"ed43c149-fd3c-4ca7-99dd-e9b63c0ea6ed","x":45,"y":440,"width":316,"height":41,"link":{"needsProxy":false,"url":"https:\/\/www.nomus.com.br\/erpindustrial\/","rel":[],"icon":"https:\/\/www.nomus.com.br\/erpindustrial\/wp-content\/uploads\/2019\/02\/software-erp.jpg","desc":"\n Nomus ERP Industrial | O mais completo sistema de gest\u00e3o ERP para pequenas e m\u00e9dias ind\u00fastrias"},"id":"7cd78460-e27d-4589-aef0-27ab04439005","type":"text"}],"backgroundColor":{"color":{"r":0,"g":144,"b":213,"a":1}},"animations":[{"id":"5c1a5971-89f1-4806-8edd-075193c13a6b","type":"effect-drop","duration":600,"delay":0,"targets":["1ec38220-f3cd-4b61-af37-5656466c1804"]},{"id":"bf613f22-45f0-463a-80b7-e75405f2a255","type":"effect-drop","duration":600,"delay":0,"targets":["88ebaf55-8964-4266-862d-30ba17fefe7f"]},{"id":"0d98be2f-48f3-492b-ade6-dbcbe81480da","type":"effect-drop","duration":600,"delay":0,"targets":["72e81d14-9fcd-4355-8e1c-5e3cc5e6bbf2"]},{"id":"6b838b6c-6e53-4ba0-b42c-c7bd1c462658","type":"effect-drop","duration":600,"delay":0,"targets":["e3940824-fb11-4019-9181-349caf558088"]},{"id":"3dc851e6-095f-4289-81f6-21e7ea7e5ede","type":"effect-drop","duration":600,"delay":0,"targets":["7cd78460-e27d-4589-aef0-27ab04439005"]}],"id":"81416e0c-43fb-4b05-8f33-378a0440ec22","pageAttachment":{"url":"","icon":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2019\/11\/kanban.jpg","needsProxy":false,"ctaText":"Veja o artigo completo"},"defaultBackgroundElement":{"opacity":100,"flip":{"vertical":false,"horizontal":false},"rotationAngle":0,"lockAspectRatio":true,"backgroundColor":{"color":{"r":196,"g":196,"b":196}},"x":1,"y":1,"width":1,"height":1,"mask":{"type":"rectangle"},"isBackground":true,"isDefaultBackground":true,"id":"8291ff04-f7f3-49b0-8ac9-5c4347a1c2cf","type":"shape"}}],"fonts":{"Open Sans":{"family":"Open Sans","fallbacks":["sans-serif"],"weights":[300,400,500,600,700,800],"styles":["regular","italic"],"variants":[[0,300],[0,400],[0,500],[0,600],[0,700],[0,800],[1,300],[1,400],[1,500],[1,600],[1,700],[1,800]],"service":"fonts.google.com","metrics":{"upm":2048,"asc":2189,"des":-600,"tAsc":2189,"tDes":-600,"tLGap":0,"wAsc":2302,"wDes":651,"xH":1096,"capH":1462,"yMin":-557,"yMax":2146,"hAsc":2189,"hDes":-600,"lGap":0}}},"autoAdvance":true,"defaultPageDuration":9,"currentStoryStyles":{"colors":[]}},"story_poster":{"id":30572,"url":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-content\/uploads\/2025\/05\/Como-lidar-com-reclamacoes-e-fidelizar-clientes.jpg","width":640,"height":853,"needsProxy":false},"_links":{"self":[{"href":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-json\/web-stories\/v1\/web-story\/30476","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-json\/web-stories\/v1\/web-story"}],"about":[{"href":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-json\/wp\/v2\/types\/web-story"}],"author":[{"embeddable":true,"href":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-json\/web-stories\/v1\/users\/18"}],"version-history":[{"count":6,"href":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-json\/web-stories\/v1\/web-story\/30476\/revisions"}],"predecessor-version":[{"id":30591,"href":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-json\/web-stories\/v1\/web-story\/30476\/revisions\/30591"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-json\/web-stories\/v1\/media\/30572"}],"wp:attachment":[{"href":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-json\/web-stories\/v1\/media?parent=30476"}],"wp:term":[{"taxonomy":"web_story_category","embeddable":true,"href":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-json\/web-stories\/v1\/web_story_category?post=30476"},{"taxonomy":"web_story_tag","embeddable":true,"href":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-json\/web-stories\/v1\/web_story_tag?post=30476"}],"wp:lock":[{"embeddable":true,"href":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-json\/web-stories\/v1\/web-story\/30476\/lock"}],"wp:publisherlogo":[{"embeddable":true,"href":"https:\/\/www.nomus.com.br\/blog-industrial\/wp-json\/web-stories\/v1\/media\/17431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}